Fida ALi

As a Night Manager at Serena Hotel, Peshawar, I oversee the hotel's operations during the night shift. My main duties include: Supervising Staff: I manage and support the night staff to ensure they perform their duties well. Guest Services: I help guests with check-ins, and check-outs, and handle any issues or complaints they may have. Security: I ensure the hotel is safe and secure during the night. Daily Reports: I prepare and review reports on the hotel’s activities and finances during my shift. Problem Solving: I address and resolve any problems that arise during the night. My goal is to ensure that guests have a pleasant and safe stay, and that the hotel runs smoothly during the night.

As a Front Office Shit Leader, you are responsible to provide professional and customer-focused service to our guests, ensuring their stay will become a memorable experience your role will include key responsibilities such as: *Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure *Maintain effective communication with all related departments to ensure smooth service delivery. Maintain good working relationships with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations Supervise all Front Desk employees ensure guests are taken care of in a professional and friendly manner. *Deal swiftly, efficiently, and sensitive to guest complaints and follows through. Maintain awareness of guest profiles