Assistant Manager Complaints Management at Multan Waste Management Company
Job Description
Are you ready to take the next step in your career? The Multan Waste Management Company (MWMC) is looking for a dedicated and skilled professional to join their team as an Assistant Manager Complaints Management.
This government position offers an exciting opportunity to make a significant impact in ensuring efficient complaint handling and customer satisfaction in the service sector.
Job Details
1. Job Title: Assistant Manager Complaints Management
2. Company: Multan Waste Management Company (MWMC)
3. Job Category: Government Job
4. Industry: Services
5. Department: Complaints Management
6. Job Type: Contract
7. No. of Vacancies: 1
8. Gender: Both Male and Female
9. Age Limit: 21–40 years
10. Experience: Minimum 3 years in a related field
11. Qualification: Minimum 16 years of education in Management Information Systems, Computer Science, Information Technology, Computer Engineering, or Network & Communications from an HEC-recognized university.
12. Skills:
– Complaint management
– Problem-solving
– Communication
– Data analysis
– Report writing
– Training
Location of Posting
The job location includes the following cities in Punjab, Pakistan:
1. Khanewal
2. Lodhran
3. Multan
4. Vehari
Application Deadline
The last date to apply for this position is 23rd December 2024. Applications can be submitted at Growthify.pk.
Responsibilities of an Assistant Manager Complaints Management
As an Assistant Manager in Complaints Management, you will play a vital role in ensuring the smooth functioning of the department. Here are some of the key responsibilities:
Complaint Resolution
1. Address and resolve customer complaints promptly.
2. Maintain a database of complaints and ensure accurate documentation.
3. Identify patterns in recurring issues to develop preventive measures.
Communication and Coordination
1. Communicate effectively with stakeholders, including customers and internal teams.
2. Collaborate with other departments to ensure complaints are resolved efficiently.
3. Prepare and present detailed reports on complaint trends and resolutions.
Training and Development
1. Conduct training sessions for staff to improve complaint handling and communication skills.
2. Stay updated on the latest tools and techniques for effective complaints management.
Data Analysis and Reporting
1. Use data analysis to identify areas of improvement in service delivery.
2. Generate reports to support decision-making and enhance customer satisfaction.
Why Join Multan Waste Management Company?
MWMC is a leading organization dedicated to improving public service delivery in the waste management sector. Here are some reasons to consider this opportunity:
1. Career Growth: Work in a dynamic environment that offers learning and growth opportunities.
2. Community Impact: Play a crucial role in improving the quality of life for citizens.
3. Skill Development: Enhance your skills in complaints management, communication, and data analysis.
How You Can Make a Difference
By joining MWMC, you will contribute to:
1. Enhancing customer satisfaction by ensuring prompt and effective resolution of complaints.
2. Improving the efficiency of waste management services across multiple districts.
3. Building a transparent and responsive service culture within the organization.
How to Apply?
To apply for the Assistant Manager Complaints Management position, submit your application at Growthify.pk before 23rd December 2024. Don’t miss this opportunity to be a part of a dedicated team striving to make a difference in public service delivery.
This role is a fantastic opportunity for professionals passionate about customer service and operational excellence. Apply today and embark on a rewarding career journey with Multan Waste Management Company.
