Assistant Manager Customer Services (International) at Abacus
Job Description
Are you a seasoned leader with extensive experience in customer service management? Abacus, a well-known company in the Business Process Outsourcing (BPO) industry, is looking for an experienced individual to join their team as an Assistant Manager Customer Services (International).
This role offers an exciting opportunity for someone with strong leadership skills to manage international customer service teams and drive performance across various operations.
In this article, we will explore the details of this role, its responsibilities, and the benefits of working at Abacus. Whether you are an experienced leader looking to take the next step in your career or someone with relevant expertise, this position could be your ideal opportunity.
Job Responsibilities
The Assistant Manager Customer Services (International) will be responsible for overseeing and managing customer service operations for international clients.
This role requires a dynamic individual who can lead a team, ensure high levels of customer satisfaction, and help the company achieve its business objectives.
Key Responsibilities:
1. Team Leadership: Lead, motivate, and manage a team of customer service representatives, ensuring they are performing optimally to meet client expectations.
2. Strategic Planning: Work with senior management to develop and execute strategies that improve the efficiency and quality of customer service delivery.
3. Project Coordination: Oversee customer service projects, ensuring that all activities are on schedule and meet performance standards.
4. Cultural Competence: Manage a diverse team and ensure that cultural differences are respected, fostering an inclusive work environment that supports collaboration.
5. Performance Monitoring: Track team performance and key metrics to ensure high standards of service delivery, identifying areas for improvement and implementing corrective actions.
6. Problem-Solving: Handle escalated customer issues and provide solutions to challenges faced by the customer service team, ensuring customer satisfaction is always a priority.
Department Role and Work
The role of the Assistant Manager falls under Abacus’s International Operations Department, where the focus is on delivering top-tier customer service to global clients.
The department plays a vital role in managing BPO services that drive client success by offering a wide range of customer service solutions.
Working in this department requires a solid understanding of client needs, a strong ability to manage teams, and the ability to adapt to an ever-changing environment.
As an Assistant Manager, you will be the key point of contact between the company and clients, ensuring that your team delivers excellent customer service in a fast-paced, results-driven environment.
The department thrives on teamwork, collaboration, and continuous improvement, making it an exciting place to grow your career.
Why Join Abacus?
Abacus offers a range of benefits and a dynamic work environment, making it an excellent place for professionals looking to advance their careers. Here are some reasons why you should consider applying for the Assistant Manager Customer Services (International) position:
1. Competitive Pay and Benefits
The pay scale for this role ranges from 150K – 200K, along with attractive benefits such as:
- 5-day workweek, with 2 days off
- EOBI and fuel card (40 liters)
- Medical life insurance (IPD + OPD)
- 40 annual, casual, and sick leaves
- Annual increment based on performance
2. Career Growth Opportunities
Abacus is committed to continuous learning and personal development, providing employees with ample opportunities to grow within the organization. You will be encouraged to take on new challenges and expand your leadership skills.
3. Inclusive and Collaborative Work Environment
Abacus emphasizes diversity and inclusion in the workplace. You will be working in an environment that fosters respect, open dialogue, and collaboration among employees from different backgrounds.
4. International Exposure
With clients from around the world, you will gain international exposure, further enhancing your professional experience. The role offers the chance to work on global customer service operations and understand different cultural needs.
Qualifications and Skills
The ideal candidate for this position should meet the following qualifications and skills:
1. Education
A Bachelor’s degree in any field is required. While a specific degree is not mandatory, applicants should have a solid educational background.
2. Experience
You should have at least 5+ years of experience in a leadership role, preferably in the BPO industry. Previous experience in managing international customer service teams is highly desirable.
3. Skills
Strong leadership and team management skills.
Excellent verbal and written communication skills in English.
Ability to develop strategic plans and manage projects effectively.
Experience with performance monitoring and problem-solving.
High cultural awareness and the ability to work with diverse teams.
How to Apply
If you are interested in becoming an Assistant Manager Customer Services (International) at Abacus, don’t miss the chance to apply. Visit Growthify.Pk to submit your application today!
Conclusion
Joining Abacus as an Assistant Manager Customer Services (International) is a fantastic opportunity for someone with strong leadership skills, a passion for customer service, and the drive to work in a fast-paced, international environment.
The company offers competitive pay, growth opportunities, and a supportive work culture. If you’re ready to take on a leadership role in the BPO industry, apply now at Growthify.Pk and start your journey toward a rewarding career with Abacus!
