Branch Manager at Privilege Banking
Job Description
If you’re an experienced professional looking to advance your career in the banking sector, the position of Branch Manager – Privilege Banking might be the ideal role for you.
This is a full-time, permanent position in a leading commercial bank located in Faisalabad, Pakistan.
Job Overview
As a Branch Manager, you’ll take on a leadership role, managing branch operations while ensuring exceptional customer service and compliance with regulatory standards.
This position is vital to the success of the bank, as you will directly influence customer satisfaction, operational efficiency, and profitability.
Key Responsibilities
1. Team Leadership: Lead and manage a team of 10 banking professionals, ensuring high morale and achieving performance targets.
2. Operations Management: Oversee daily branch operations, ensuring compliance with banking regulations and internal policies.
3. Sales Strategies: Develop and implement effective sales strategies to promote bank products and services.
4. Performance Analysis: Analyze branch performance metrics and create action plans to improve service delivery and operational efficiency.
5. Customer Service: Foster a culture of excellent customer service by training staff and implementing best practices.
6. Staff Development: Conduct regular staff meetings to communicate goals and encourage professional development.
7. Complaint Resolution: Manage and resolve customer complaints efficiently to ensure a positive banking experience.
8. Reporting: Prepare and present performance and operational reports to senior management.
9. Financial Management: Monitor budgets and profit margins to maintain branch profitability.
10. Market Awareness: Stay updated on banking trends, regulations, and competitors to ensure competitiveness.
Required Skills and Experience
1. Skills: Branch Management, Retail Banking, Commercial Banking, Bank Assurance, Branch Banking.
2. Experience: Minimum of 3 years in a similar role.
3. Qualification: Bachelor’s degree from a recognized university (preferably a Master’s in Business or a related field).
