Business Development Manager at United BPO

Job Description

United BPO is a leading Business Process Outsourcing (BPO) company that specializes in providing exceptional customer support and call center services.

Based in Lahore, Pakistan, the company helps businesses across various industries streamline their operations and deliver high-quality customer service. To continue expanding their services and driving growth, United BPO is looking for a skilled Business Development Manager to join their team.

The Business Development Manager will play a crucial role in identifying new business opportunities, managing client relationships, and driving the sales process.

This is a fantastic opportunity for professionals with experience in the BPO, customer support, and call center industries to make a significant impact in a dynamic and growing company.

Job Details

Job Title: Business Development Manager

Company: United BPO

Category: Business Development/Sales

Industry: BPO, Customer Support, Call Center

Location: Lahore, Punjab, Pakistan

Job Type: Full-time

Shift Time: On-site

Experience: Proven experience in business development, sales, or account management in the BPO/customer support/call center industry.

Skills: Strong negotiation and communication skills, lead generation, deal closing, client relationship management, understanding of customer support operations, inbound/outbound campaigns, and service delivery.

Pay Scale / Grade: Not specified

Key Responsibilities of a Business Development Manager

1. Identifying New Business Opportunities

The primary responsibility of a Business Development Manager at United BPO is to identify and pursue new business opportunities.

This involves researching potential clients, understanding their needs, and presenting tailored solutions. Whether through networking, inbound leads, or cold calling, the manager will actively seek out ways to expand the company’s client base and drive growth.

2. Client Acquisition and Relationship Management

Once potential clients are identified, the manager will work to acquire them by negotiating contracts and closing deals.

Additionally, maintaining and nurturing long-term relationships with existing clients is essential. Building trust and ensuring client satisfaction will be key to keeping clients happy and ensuring continued business.

3. Managing the Sales Cycle

The Business Development Manager will oversee the entire sales cycle, from initial contact to finalizing the deal. This includes developing proposals, negotiating terms, and coordinating with internal teams to ensure successful service delivery.

Managing the sales pipeline effectively is crucial to meeting company revenue targets and objectives.

4. Collaborating with Internal Teams

In order to deliver exceptional service to clients, the Business Development Manager will collaborate closely with other internal teams, such as operations and marketing. Working together ensures that the company’s services meet client expectations and are delivered smoothly, on time, and with high quality.

5. Staying Updated on Industry Trends

The BPO and customer support industry is constantly evolving. As a Business Development Manager, staying updated on industry trends, best practices, and competitor offerings is essential.

This knowledge will help you identify emerging opportunities and challenges in the market, enabling you to make informed decisions for the business.

Why Join United BPO?

1. Career Growth Opportunities

United BPO provides ample opportunities for career advancement. The company believes in fostering talent and helping employees grow both personally and professionally.

As a Business Development Manager, you will have the chance to work on challenging projects, acquire new skills, and grow within the organization.

2. Impactful Role in Company Growth

As a Business Development Manager, you will play a crucial role in driving the company’s growth. You will be at the forefront of identifying new business opportunities and building valuable relationships with clients. Your efforts will directly contribute to the success of United BPO, and your impact will be highly recognized.

3. Competitive Compensation

United BPO offers competitive salaries and benefits to its employees. While the exact pay scale is not specified, the company values its team members and ensures that compensation is aligned with the market standards.

Along with a competitive salary, you can expect a positive and supportive work environment that rewards your hard work.

4. Work with a Leading BPO Company

United BPO is a recognized leader in the BPO industry. By joining the team, you will be working with a company that is known for its quality customer support services. You will gain valuable experience and have the opportunity to work with some of the most reputable clients in the industry.

Required Skills and Qualifications

1. Strong Negotiation and Communication Skills

Effective negotiation and communication are key to success in this role. The Business Development Manager must be able to communicate clearly with clients, negotiate contracts, and address concerns in a professional manner. Strong interpersonal skills will help you build lasting relationships with clients and colleagues alike.

2. Lead Generation and Sales Expertise

A successful Business Development Manager must be adept at generating leads and closing deals. This involves understanding client needs, presenting appropriate solutions, and maintaining a strategic focus on long-term growth. Experience in sales and client acquisition is essential.

3. Understanding of BPO and Customer Support Operations

The ideal candidate will have a solid understanding of BPO and customer support operations. This knowledge will enable you to identify client needs accurately and offer solutions that align with the services United BPO offers. Previous experience in these industries is preferred.

4. Results-Driven Mindset

A strong results-driven mindset is essential. As a Business Development Manager, you will be expected to meet specific targets and contribute to the overall success of the company. Being self-motivated and focused on achieving goals will help you excel in this role.

Conclusion

If you have a proven track record in business development, sales, or account management within the BPO and customer support industry, this is an excellent opportunity for you to advance your career.

The role of Business Development Manager at United BPO offers significant growth potential, the chance to work with an innovative team, and the opportunity to contribute to the company’s success.

Apply now at Growthify.Pk to take the next step in your career as a Business Development Manager!