Business Manager at foodpanda
Job Description
foodpanda, one of the leading food and grocery delivery platforms in Asia, is looking for a dynamic and experienced Business Manager to join their Q-Commerce domain in Lahore, Pakistan.
As part of the renowned Delivery Hero Group, foodpanda aims to revolutionize food and grocery delivery services while maintaining a strong focus on customer satisfaction, innovation, and operational excellence.
This full-time, on-site position offers a chance to be part of a fast-paced, growth-oriented company that emphasizes efficiency and creativity.
Why Join foodpanda?
foodpanda provides a unique environment for professionals to thrive, offering a challenging yet rewarding career path. Here’s why this role is a great opportunity:
1. Be Part of a Global Brand
foodpanda is part of the Delivery Hero Group, a global leader in the food delivery industry. This offers employees a chance to work with an internationally recognized brand, learning best practices while helping the company achieve its mission of connecting millions of people with their favorite food and groceries.
2. Focus on Innovation
foodpanda is always innovating to improve its services. Working here means you’ll be part of a team that is dedicated to finding creative solutions and constantly pushing boundaries in the e-commerce and delivery sector.
3. Customer-Centric Approach
The company is deeply committed to delivering exceptional customer experiences. As a Business Manager, you will play a crucial role in ensuring that customers receive their orders on time and in perfect condition, while also maintaining high operational standards.
4. Professional Growth and Development
foodpanda believes in providing opportunities for career advancement and professional growth. You’ll be part of an environment that encourages continuous learning, fosters skill development, and promotes career progression.
Role and Responsibilities
The role of Business Manager at foodpanda is integral to the smooth operation of the company’s warehouse and logistics processes within the Q-Commerce domain.
The Business Manager will be responsible for overseeing day-to-day warehouse operations, ensuring timely order dispatch, and optimizing processes to enhance overall efficiency. Here’s a closer look at the key duties you will handle:
1. Warehouse Operations Management
You will be responsible for managing warehouse processes, ensuring the timely and accurate dispatch of orders, and ensuring compliance with foodpanda’s safety standards. Your role will include overseeing stock handling and managing the flow of goods in and out of the warehouse.
2. Stock Management and Stock Taking
Efficient stock management is essential in ensuring that customers receive the products they ordered on time. You will be overseeing stock levels, conducting stock taking, and making sure products are accurately recorded. You will also help prevent issues related to expired or damaged goods.
3. KPI and SLA Management
You will track and manage Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to measure the effectiveness of warehouse operations. Ensuring adherence to these standards will be crucial in maintaining operational efficiency and meeting customer expectations.
4. Process Improvement
Your role involves identifying areas for process improvement within warehouse operations. Whether it’s streamlining workflows or introducing new technologies, you will be expected to recommend and implement changes to improve productivity and reduce inefficiencies.
5. Resource Allocation and Scheduling
As the Business Manager, you will be responsible for resource allocation and staff scheduling. Efficiently managing human and material resources will ensure that all operations run smoothly, even in high-demand periods.
6. Liaising with Commercial and Stakeholder Management
You will act as the key liaison between the warehouse and the commercial department, ensuring that orders and customer expectations align with the company’s operational capabilities. Maintaining strong relationships with stakeholders, both internal and external, will be vital for smooth operations.
7. Workplace Safety and Facility Maintenance
Ensuring the health and safety of all warehouse personnel is a top priority. You will be responsible for coordinating safety procedures and ensuring that the warehouse environment adheres to industry regulations.
Additionally, you will manage facility maintenance to ensure that the warehouse operates efficiently and safely at all times.
Required Skills and Qualifications
To be successful in this role, you need a strong background in warehouse operations, logistics, and team management. The following skills and experience are essential:
1. Experience in Warehouse Operations
A strong understanding of warehouse operations, stock management, and order dispatching is crucial for this role. Ideally, you should have experience in overseeing daily warehouse activities and managing stock.
2. Knowledge of KPI and SLA Management
Being able to track and manage KPIs and SLAs is key to ensuring the team’s performance meets company standards. You must have the ability to analyze operational performance and make data-driven decisions.
3. Strong Process Improvement Skills
You should be able to identify inefficiencies in current processes and recommend strategies for improvement. This requires a strong analytical mindset and the ability to implement change effectively.
4. Leadership and Team Management
As a Business Manager, you will be managing a team, so strong leadership, team-building, and communication skills are essential. You should be able to motivate and guide your team to meet operational targets while maintaining a positive work environment.
5. Strong Communication Skills
Clear and effective communication is essential for liaising with different departments and stakeholders. You will need to coordinate with the commercial team, external suppliers, and other departments to ensure smooth operations.
Work Environment and Location
The Business Manager role is based in Lahore, where you will be working in a dynamic and fast-paced environment.
You will report to the Senior Manager, Area Management, and be part of a team that strives for operational excellence. Working hours are flexible, but you must be prepared to work in a time-sensitive environment.
Why You Should Apply
If you’re looking to take on a challenging role that combines operations management, team leadership, and process improvement, this is the perfect opportunity.
Joining foodpanda means working for a company that values innovation, customer satisfaction, and efficiency. With a collaborative team environment and the chance to make a real impact, this role offers significant career growth and development potential.
How to Apply
If you have the skills and experience required for this role, don’t miss the chance to apply! foodpanda is looking for individuals who are dedicated, driven, and passionate about delivering excellent results.
Apply at Growthify.Pk.
