Client Relations Executive – Commercial at Airblue

Job Description

Airblue, one of Pakistan’s leading airlines, is looking for a skilled and motivated Client Relations Executive – Commercial to join their dynamic team.

This full-time position falls under the Commercial Department, and it offers an exciting opportunity to work in the aviation industry, dealing with customers and handling various responsibilities related to sales and customer relations.

If you are passionate about the airline industry and enjoy working with people, this role could be a perfect fit for you.

Job Role and Responsibilities

The primary responsibility of the Client Relations Executive in the Commercial Department is to manage customer relationships, resolve issues, and provide essential information to enhance the customer experience.

You will be part of a team dedicated to ensuring that Airblue’s passengers are satisfied and receive excellent service at all touchpoints. The role requires a high level of communication, problem-solving, and multitasking skills to handle customer queries and manage relationships effectively.

Key Responsibilities:

1. Customer Query Management: Handle customer inquiries and complaints in a professional manner, ensuring that all issues are resolved promptly and efficiently.

2. Relationship Building: Develop and maintain strong relationships with clients, including frequent flyers, corporate accounts, and travel agencies.

3. Sales and Promotions: Assist the sales team in promoting services and packages to customers, ensuring that their needs are met and expectations exceeded.

4. Collaboration with Other Departments: Work closely with other departments, including the operations team and marketing department, to ensure smooth customer service delivery and to address any issues that may arise.

5. Reporting and Analysis: Prepare reports related to customer satisfaction, sales performance, and market trends, and present findings to management for continuous improvement.

Department Overview

The Commercial Department at Airblue plays a critical role in maintaining relationships with customers, handling sales, and ensuring a positive customer experience. The department works closely with marketing, operations, and customer service teams to drive business growth and improve service quality.

As a Client Relations Executive, you will be instrumental in managing client relationships, ensuring that customers have the best possible experience with the airline.

Skills and Experience Required

To be successful in this role, the following skills and experience are required:

1. Sales & Customer Service Experience: A minimum of 3 years of experience in a sales or commercial department, preferably in the airline or travel agency industry.

2. Excellent Communication Skills: Strong verbal and written communication skills are essential to effectively interact with clients and colleagues.

3. Knowledge of Airline Industry: A solid understanding of airline procedures, sales practices, and customer service practices will be an advantage.

4. Proficiency in MS Office: Knowledge of MS Office tools, especially Excel, is required for reporting and analysis tasks.

5. Problem Solving and Multitasking: Ability to manage multiple tasks simultaneously while providing quick and efficient solutions to customers.

6. Leadership Skills: As this is a mid-level position, leadership qualities are important for collaborating with team members and assisting in team development.

Why Join Airblue?

Joining Airblue offers a range of exciting benefits and career growth opportunities. As one of Pakistan’s top airlines, Airblue provides a dynamic work environment where employees can thrive and develop their skills in the aviation industry. Here’s why you should consider applying for the Client Relations Executive position:

1. Career Growth: Airblue offers numerous career development opportunities, allowing employees to grow within the company and take on more responsibility over time.

2. Industry Recognition: Working with one of the leading airlines in Pakistan will help you build a solid career in the aviation sector.

3. Workplace Environment: Airblue fosters a positive work environment that emphasizes teamwork, creativity, and professional development.

How to Apply?

If you are interested in joining Airblue as a Client Relations Executive, apply today at Growthify.Pk. This position offers a chance to work in a fast-paced environment, handling important client relationships and contributing to the airline’s growth and success.

Conclusion

The Client Relations Executive role at Airblue offers an excellent opportunity to be part of a leading airline and contribute to its continued success. With a focus on customer satisfaction, sales, and relationship management, this role is ideal for individuals with experience in sales and customer service within the airline or travel industry.

If you have the required skills and experience, don’t miss the opportunity to apply at Growthify.Pk and take the next step in your career.