Customer Relationship Officer- Inbound / Packaging at Packaging Daddy (SMC – Private) Ltd

Job Description

If you have experience in customer support, strong communication skills, and a passion for delivering excellent customer experiences, this role is perfect for you.

Job Details

Key Information

1. Job Title: Customer Relationship Officer – Inbound / Packaging

2. Company: Packaging Daddy (SMC – Private) Ltd

3. Category: Arts / Entertainment

4. Industry: Arts / Entertainment

5. Department: Client Services & Customer Support

6. Job Type: Full Time/Permanent

7. Job Shift: First Shift (Day)

8. Location of Posting: Akbari Market, Lahore, Pakistan

9. Job Province: Punjab

10. Vacancies: 1 Post

11. Gender: No Preference

12. Minimum Education: Bachelor’s

13. Career Level: Experienced Professional

14. Experience: Minimum 2 Years in customer service, preferably in the packaging, printing, or manufacturing industry.

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Apply at Growthify.Pk

Role and Responsibilities

As a Customer Relationship Officer, you will play a key role in ensuring a seamless and satisfying experience for customers. Below are the key responsibilities for this position:

Primary Duties

1. Respond to inbound customer inquiries through phone, email, or chat regarding products, services, pricing, and orders.

2. Assist customers in understanding packaging and printing products and services.

3. Process customer orders accurately and efficiently to ensure timely delivery.

4. Resolve customer complaints, concerns, and issues professionally and effectively.

5. Maintain detailed records of customer interactions and transactions to ensure transparency and follow-up.

6. Provide information on delivery timelines, product specifications, and service features.

7. Collaborate with sales and production teams to meet customer expectations.

8. Identify opportunities for improvement in customer service processes.

9. Ensure timely follow-ups on customer queries to achieve complete satisfaction.

Qualifications and Skills

To succeed in this role, candidates must meet the following criteria:

Qualifications

1. Bachelor’s degree is mandatory.

2. Minimum of 2 years of experience in customer service, preferably in the packaging, printing, or manufacturing industries.

Skills and Attributes

1. Strong communication skills (both verbal and written).

2. Proficiency in Microsoft Office and CRM software.

3. Ability to multitask and prioritize tasks efficiently in a fast-paced environment.

4. Strong problem-solving skills and attention to detail.

5. A positive and customer-first mindset.

6. Strong phone etiquette and active listening skills.

Benefits of Joining Packaging Daddy

Why Join Us?

At Packaging Daddy, we believe in fostering a dynamic and professional work environment. Here’s what we offer:

1. Competitive Salary – Receive a market-competitive salary package.

2. Training and Development – Gain access to valuable training to enhance your professional skills.

3. Collaborative Work Environment – Work with a team of skilled professionals who value teamwork and innovation.

Joining Packaging Daddy means being part of a company dedicated to delivering excellence in packaging solutions while ensuring the highest level of customer satisfaction.

About the Client Services Department

The Client Services & Customer Support Department at Packaging Daddy plays a crucial role in building long-term relationships with customers. By providing prompt support and ensuring customer needs are met, this department contributes to the company’s success.

Working in this department offers you the chance to grow professionally while helping customers achieve their goals with our high-quality packaging solutions.

How You Can Play a Role

As a Customer Relationship Officer, your ability to communicate effectively, solve problems, and maintain positive relationships with customers will directly impact the company’s reputation and success.
You will act as the primary point of contact for customers, ensuring their satisfaction and driving long-term loyalty.

Apply now at Growthify.Pk to join a growing company where you can make a difference!