Customer Sales Representative at Global TCAS Pvt Ltd

Job Description

Are you a skilled communicator with a passion for sales and customer service? Global TCAS Pvt Ltd is hiring a Customer Sales Representative in Lahore, Punjab.

This is a full-time, permanent position that offers an exciting opportunity to work in a dynamic environment. If you have at least 3 years of experience in customer service or sales, this role could be the perfect fit for you.

About the Role

Job Overview

As a Customer Sales Representative, you will be the primary point of contact for customers, ensuring they receive exceptional service. Your role will involve addressing customer inquiries, resolving issues, and suggesting products or services that meet their needs.
This position requires strong communication, negotiation, and problem-solving skills.

Key Responsibilities

1. Respond to Customer Inquiries: Handle customer questions and concerns through phone, email, chat, and other communication channels.

2. Resolve Issues: Provide accurate and timely solutions to customer complaints, ensuring high satisfaction levels.

3. Product Knowledge: Maintain a deep understanding of company products, services, and policies to offer informed support.

4. CRM Management: Document and track all customer interactions in the CRM system for follow-up and accuracy.

5. Escalate Complex Issues: Forward unresolved issues to the appropriate department for swift resolution.

6. Follow-Up: Conduct post-resolution follow-ups to ensure customer satisfaction.

7. Process Improvement: Identify opportunities to enhance customer service efficiency.

8. Performance Metrics: Strive to exceed performance and customer satisfaction targets.

9. Flexible Shifts: Be available to work varying shifts, including weekends and holidays.

Why Join Global TCAS Pvt Ltd?

Make a Difference

As a Customer Sales Representative, you play a vital role in shaping the customer experience. Your ability to communicate effectively and resolve issues will directly impact customer satisfaction and loyalty.

Growth Opportunities

This role is ideal for self-motivated individuals who enjoy working independently or as part of a team. You’ll have the chance to develop your skills in sales, negotiation, and customer service, contributing to your professional growth.

Work in a Supportive Environment

Global TCAS Pvt Ltd values empathy and professionalism. You’ll work in an environment that encourages patience, understanding, and teamwork.

Who Should Apply?

Ideal Candidate Profile

– Experience: Minimum 3 years in customer service or sales.

– Skills: Strong communication, negotiation, and problem-solving abilities. Knowledge of stock market analysis is a plus.

– Qualities: Self-motivated, empathetic, and adaptable to varying shifts.

How You Can Contribute

By joining Global TCAS Pvt Ltd, you’ll help the company maintain its reputation for excellent customer service. Your role will involve:

1. Building strong relationships with customers.

2. Ensuring customer issues are resolved promptly and effectively.

3. Contributing to process improvements that enhance service quality.

How to Apply

If you’re ready to take on this exciting opportunity, apply at Growthify.Pk before April 20, 2025. Don’t miss the chance to be part of a team that values professionalism and customer satisfaction.

This article provides a detailed overview of the Customer Sales Representative job at Global TCAS Pvt Ltd. It highlights the responsibilities, benefits, and application process in simple, easy-to-understand language.
If you’re passionate about customer service and sales, this role is your chance to shine! Apply today and take the next step in your career.