Customer Service Executive – Ecommerce at VASL PK

Job Description

VASL PK is looking for a dedicated and proactive Customer Service Executive – Ecommerce to support US-based e-commerce brands.

If you are passionate about providing excellent customer support and have experience working in the e-commerce or retail environment, this could be the perfect role for you. This is a full-time, remote position, offering a competitive salary and the chance to grow your career in the fast-paced e-commerce industry.

Why Join VASL PK?

VASL PK offers a unique opportunity to be part of an international team and work with leading US-based e-commerce brands. Here’s why you should consider joining VASL PK:

1. Remote Work Flexibility

One of the biggest advantages of this role is the flexibility to work remotely. Whether you’re based in Islamabad or elsewhere, you’ll be able to work from the comfort of your home while supporting clients in the US.

2. Career Growth Opportunities

VASL PK is committed to fostering a supportive and collaborative work environment where employees can grow. You’ll have the chance to build valuable skills, gain exposure to international business practices, and take your career to new heights.

3. Competitive Compensation & Benefits

VASL PK offers a competitive salary with a comprehensive benefits package. You will be compensated for your hard work, ensuring you are rewarded for your dedication and commitment to excellent customer service.

4. International Exposure

Working with US-based clients means you’ll gain exposure to global e-commerce standards and practices, helping you improve your expertise in the e-commerce field.

Job Responsibilities

As a Customer Service Executive – Ecommerce, your primary responsibilities will revolve around providing excellent service to customers, ensuring smooth order management, and addressing inquiries efficiently. Here’s an overview of the key duties you’ll be performing:

1. Handling Customer Inquiries

You’ll be the first point of contact for customer inquiries via email, chat, and phone. Your primary goal will be to provide fast, clear, and helpful responses to customer questions related to products, orders, and services.

2. Order Management

Managing customer orders will be a significant part of your role. This includes assisting customers in placing, updating, or canceling orders and ensuring that everything is processed smoothly in the system.

3. Complaint Resolution and Problem-Solving

You’ll be tasked with resolving customer complaints in a professional manner. This involves understanding the issue, troubleshooting it, and finding solutions that satisfy the customer while adhering to company policies.

4. Documenting Interactions

As part of your duties, you’ll need to document all customer interactions in CRM tools such as Zendesk or Gorgias. This will ensure all issues are tracked and can be followed up properly.

5. Providing Product Information

A key responsibility is staying knowledgeable about the products and services offered by the company. You’ll need to assist customers with detailed product information, ensuring they make informed decisions.

6. Multitasking and Managing Multiple Channels

In a fast-paced environment, you will need to be comfortable handling multiple customer inquiries at once and manage multiple communication channels effectively.

Required Skills and Qualifications

VASL PK is looking for someone who has strong communication skills, is tech-savvy, and is passionate about delivering excellent customer service. Here’s what you need to qualify for this role:

1. Experience

– 3-5 years of customer service experience, preferably in an e-commerce or retail environment.

– Experience using CRM tools like Zendesk or Gorgias, and familiarity with e-commerce platforms like Shopify.

2. Skills

– Verbal and Written Communication: Clear and concise communication is essential as you’ll be interacting with customers via different channels.

– Problem-Solving & Conflict Resolution: The ability to handle challenging situations with a calm, solution-oriented approach.

– Multitasking: Handling multiple customer inquiries and managing various tasks at once is crucial in this role.

– Tech-Savvy: Familiarity with CRM tools and e-commerce platforms is essential to manage customer interactions effectively.

3. Education

– High school diploma or equivalent is required.

– A Bachelor’s degree is preferred but not mandatory.

Working Hours and Location

– Shift Time: The position requires working from 9:00 PM to 4:00 AM PKT, six days a week. You’ll need to be flexible and prepared to work US business hours, including weekends and holidays when necessary.

– Location: This is a remote position, which means you can work from home, making it ideal for those in Islamabad or anywhere else in Pakistan.

Why You Should Apply

This is an excellent opportunity for individuals looking to enhance their skills in customer service while working with international clients.

With competitive pay, a flexible work environment, and numerous opportunities for professional development, this position at VASL PK is perfect for someone who thrives in a fast-paced, dynamic environment and is passionate about e-commerce and customer satisfaction.

How to Apply

If you are a customer-focused individual with a strong background in e-commerce customer service, apply today to join VASL PK’s team!

Apply at Growthify.Pk.