Job Description
If you are passionate about delivering exceptional customer service and have strong communication skills, BoxesGen has an exciting opportunity for you as a Customer Service Manager.
This full-time position, based in Lahore, Pakistan, offers an opportunity to work in the service industry with a focus on customer satisfaction and support. If you’re looking to grow in a customer-centric environment, this could be your next career step!
About BoxesGen
BoxesGen is a company known for its focus on customer satisfaction and delivering excellent service. Although the company’s name might suggest a connection with packaging, BoxesGen operates within the service industry, specializing in providing superior customer support.
The company’s primary aim is to ensure customers receive top-notch assistance, contributing to long-term relationships and customer loyalty. Joining BoxesGen means becoming part of a team that values communication, empathy, and problem-solving.
Role Overview: Customer Service Manager
The Customer Service Manager role at BoxesGen is a critical position within the customer service department. As a key player in the company, you will be responsible for ensuring customers receive timely, efficient, and high-quality support.
Your role will require a customer-first approach, with a focus on resolving inquiries and handling complaints to ensure the highest level of customer satisfaction. This is a night shift role, aligning with the US market hours.
Key Responsibilities
As a Customer Service Manager, you will be tasked with various duties that contribute to the overall customer experience. Below are your key responsibilities:
1. Providing Customer Support
Your primary responsibility will be to handle customer inquiries, ensuring all queries are addressed promptly and professionally. Whether it’s through phone calls, emails, or other channels, you will be the go-to person for customers seeking assistance.
2. Ensuring Customer Satisfaction
Customer satisfaction is the cornerstone of this role. You will strive to understand customer needs and go the extra mile to ensure their expectations are met. Addressing concerns and resolving issues will be a key part of your daily tasks.
3. Displaying Phone Etiquette
Phone etiquette is a vital aspect of customer service. You will be expected to communicate in a clear, respectful, and friendly manner, ensuring that every customer feels valued and heard during phone interactions.
4. Delivering Exceptional Service
Providing exceptional service will be at the heart of your role. Whether it’s solving a complex issue or providing quick responses, your commitment to delivering high-quality service will help build lasting relationships with customers.
Required Qualifications and Skills
To be successful in this role, certain qualifications and skills are required. BoxesGen seeks a candidate who is not only skilled but also passionate about customer service.
1. Fresh Graduates with Strong Communication Skills
Although prior customer service experience is preferred, fresh graduates with excellent communication skills, especially in English, are also encouraged to apply. Good verbal and written communication skills are essential for engaging effectively with customers.
2. Problem-Solving Abilities
As a Customer Service Manager, you will need to demonstrate strong problem-solving skills. This involves identifying issues, providing solutions, and ensuring customer satisfaction with the outcome.
3. Ability to Work Well in a Team
Customer service is a collaborative effort. You will need to work effectively with your team to ensure smooth operations and provide consistent service. A cooperative and proactive attitude will be essential for success in this role.
4. Ability to Handle Customer Inquiries Efficiently
Handling customer inquiries efficiently is a critical part of this role. You will need to manage multiple inquiries simultaneously and ensure that no customer feels neglected.
Why Join BoxesGen?
Joining BoxesGen as a Customer Service Manager offers a range of benefits that make the position a great opportunity for growth in your career.
1. Competitive Work Environment
BoxesGen offers a dynamic and collaborative work environment where every team member is valued. Working in this environment allows you to build strong professional relationships and enhance your customer service skills.
2. Professional Growth Opportunities
As a Customer Service Manager, you will have opportunities for career advancement. Your role will expose you to new challenges and experiences, allowing you to expand your skillset in customer service and management.
3. Focus on Customer Satisfaction
BoxesGen emphasizes the importance of customer satisfaction. Working here means you’ll be part of a company that prioritizes the customer experience and values every interaction. You will get the satisfaction of helping customers resolve their issues while contributing to the company’s success.
Location and Shift Details
This position is based in Paragon City Lahore, near the airport, and requires working the US shift, which is from 8:00 PM to 5:00 AM Pakistan Time.
While this shift might seem unconventional, it offers the opportunity to work with international clients and gain valuable experience in the global service industry.
How to Apply
If you are passionate about customer service and looking for an opportunity to develop your career with a dynamic company, the Customer Service Manager role at BoxesGen might be the perfect fit for you.
Apply now at Growthify.Pk to start your journey with a company that values customer satisfaction and employee growth.