Customer Service Representative at Machpart

Job Description

This is a full-time, permanent position ideal for candidates with at least 1 year of experience in customer service. The role requires strong communication skills, problem-solving abilities, and time management to ensure excellent customer support.

Machpart is looking for a skilled Customer Service Representative to join its team in Lahore, Pakistan.

Job Details

Job Title: Customer Service Representative

Company: Machpart

Job Type: Full-Time / Permanent

Experience Required: Minimum 1 Year

Location: Lahore, Pakistan

Skills Needed: Communication, Problem-Solving, Time Management, Product Knowledge

Why Join Machpart as a Customer Service Representative?

Working as a Customer Service Representative (CSR) at Machpart is a great opportunity for those who enjoy helping customers and solving problems. Here’s why you should consider this job:

Key Benefits

1. Career Growth: Improve your skills in customer service and communication.

2. Team Environment: Work in a supportive and dynamic team.

3. Skill Development: Learn about product knowledge and customer handling.

4. Impactful Role: Help customers and contribute to company success.

Job Responsibilities

As a Customer Service Representative, your main duties will include:

Daily Tasks

1. Handle customer inquiries via phone, email, and chat.

2. Resolve complaints professionally and maintain a positive attitude.

3. Keep records of customer interactions and feedback.

4. Enter data accurately (proforma invoices, shipment details).

5. Use software tools to improve customer service efficiency.

6. Follow company policies while assisting customers.

7. Train new team members when needed.

Long-Term Contributions

1. Improve customer satisfaction by providing quick solutions.

2. Work with other departments to resolve issues faster.

3. Suggest process improvements based on customer feedback.

Skills & Qualifications Needed

To succeed in this role, you should have:

Required Skills

1. Excellent Communication: Speak clearly and professionally with customers.

2. Problem-Solving: Find quick solutions to customer issues.

3. Time Management: Handle multiple tasks efficiently.

4. Product Knowledge: Learn and explain company products/services well.

Preferred Experience

1. At least 1 year in customer service or a related field.

2. Experience with CRM software is a plus.

How to Apply?

If you meet the requirements and want to join Machpart as a Customer Service Representative, apply now!

Apply at Growthify.Pk

Don’t miss this chance to grow your career in customer service with a great team in Lahore!