Customer Service Representative at Nextbridge Ltd
Job Description
Are you an experienced customer service professional looking for an opportunity in the IT industry? Nextbridge Ltd, a well-established technology company in Lahore, Pakistan, is hiring Customer Service Representatives to join their Client Services & Customer Support department.
This is a full-time, permanent position designed for female professionals with 2–3 years of experience in B2B or B2C customer service.
If you have excellent communication skills, experience in handling clients, and the ability to manage service KPIs, this job could be the perfect fit for you.
Read on to learn more about the job responsibilities, qualifications, and why you should consider joining Nextbridge Ltd.
About the Customer Service Department
The Client Services & Customer Support department is responsible for ensuring customer satisfaction by addressing client inquiries, resolving issues, and maintaining strong relationships with business clients.
As a Customer Service Representative, you will play a crucial role in managing client interactions, guiding them with required KPIs, and ensuring they receive timely updates.
Key Functions of the Department
1. Handling client inquiries and providing prompt solutions.
2. Ensuring timely updates and delivery of service KPIs.
3. Building and maintaining strong client relationships.
4. Coordinating with internal teams to improve customer support processes.
5. Using CRM tools to manage customer interactions efficiently.
6. Preparing detailed reports using Microsoft Word and Excel.
Why Join Nextbridge Ltd?
Nextbridge Ltd is a well-known IT company offering career growth opportunities for professionals in customer service. Here are some reasons why you should consider joining:
1. Professional Growth and Learning
Work in a fast-paced environment where you can enhance your skills.
Gain experience in the e-commerce industry, which is an added advantage for future opportunities.
2. Competitive Work Environment
Be part of a collaborative team that values innovation and problem-solving.
Work with experienced professionals and improve your communication and coordination skills.
3. Job Stability and Benefits
This is a full-time, permanent position, ensuring long-term job security.
Get the opportunity to work with a reputable IT company in Lahore, Pakistan.
Your Role as a Customer Service Representative
As a Customer Service Representative, you will be responsible for:
Key Responsibilities
1. Handling client inquiries and providing quick solutions.
2. Maintaining strong client relationships by establishing trust and effective communication.
3. Ensuring KPIs are met within the given deadlines.
4. Collaborating with team members to improve customer service efficiency.
5. Using CRM systems for tracking and managing customer interactions.
6. Preparing and maintaining reports using Microsoft Word and Excel.
7. Providing feedback to enhance service quality and customer satisfaction.
Required Qualifications and Skills
1. A Bachelor’s degree in Business Administration, Communication, or a related field (preferred).
2. 2 to 3 years of experience in a B2B or B2C customer service role.
3. Experience in the e-commerce industry (a plus).
4. Strong verbal and written communication skills.
5. Excellent problem-solving abilities and ability to work under pressure.
6. Proficiency in Microsoft Word and Excel.
7. Knowledge of CRM systems and their functionalities.
8. Ability to work in a team-oriented environment and meet deadlines.
9. A punctual, reliable, and professional attitude.
How to Apply?
If you meet the requirements and are excited to join Nextbridge Ltd, apply now!
Apply at Growthify.Pk.
Don’t miss the opportunity to grow your career in customer service with one of Lahore’s leading IT companies. Apply before March 18, 2025!
