Customer Service Representative at The Digital Penguin
Job Description
If you have excellent communication skills, are fluent in English, and have a passion for customer service, this job could be the perfect opportunity for you.
Whether you are a fresh graduate or have up to one year of experience, this entry-level position will help you gain valuable experience in the field.
Job Details
Job Title: Customer Service Representative
Company: The Digital Penguin
Industry: Advertising / Public Relations
Category: Client Services & Customer Support
Job Type: Full-Time, Permanent
Vacancies: 5 Posts
Gender Preference: No Preference
Age Requirement: 20 – 23 Years
Experience: Fresh – 1 Year
Career Level: Entry-Level
Qualification: Bachelor’s Degree
Skills Required:
1. Customer Analysis
2. Active Listening Skills
3. Fluent English Communication
4. Strong Interpersonal and Communication Skills
Shift: Second Shift (Afternoon)
Location: Lahore, Pakistan
Application Deadline: February 5, 2025
Apply Now at Growthify.Pk
What Does a Customer Service Representative Do?
A Customer Service Representative (CSR) is responsible for interacting with customers, addressing their concerns, and ensuring they have a positive experience with the company.
In an advertising and PR firm like The Digital Penguin, CSRs play an important role in managing client relationships and assisting with their needs.
Key Responsibilities
1. Handling Customer Inquiries: Responding to customer calls, emails, and messages professionally.
2. Providing Product and Service Information: Explaining company services to clients and answering their questions.
3. Resolving Customer Issues: Addressing complaints and ensuring customer satisfaction.
4. Maintaining Records: Keeping a record of customer interactions and feedback for continuous improvement.
5. Collaborating with Other Departments: Working with the marketing, sales, and technical teams to provide the best service.
Why Join The Digital Penguin?
The Digital Penguin offers a great opportunity for individuals who want to build a career in customer service. Here’s why you should consider applying:
1. Career Growth: As an entry-level role, this job provides an excellent platform for learning and career advancement.
2. Skill Development: You will enhance your communication, problem-solving, and customer handling skills.
3. Work in a Professional Environment: Gain experience in the advertising and PR industry while working with professionals.
4. Competitive Experience: Even if you are a fresh graduate, this role will help you develop real-world experience.
How You Can Contribute
If you have strong communication skills, enjoy helping people, and are eager to learn, you can play an important role in The Digital Penguin’s customer service team. Here’s how:
1. Be an Active Listener: Understand customer needs and provide the best solutions.
2. Communicate Clearly: Use fluent English to explain information effectively.
3. Stay Professional: Handle customer complaints with patience and professionalism.
4. Work as a Team Player: Collaborate with colleagues to improve overall customer experience.
How to Apply
If you are interested in this opportunity, don’t miss the chance! Apply now at Growthify.Pk before February 5, 2025 and start your career in customer service.
