Customer Service Representative at Tropical Software Solutions
Job Description
Are you an experienced customer service professional looking for a rewarding career opportunity? Tropical Software Solutions is hiring Customer Service Representatives for its client services and support department.
This is a full-time, permanent position based in Township, Lahore, Pakistan, with a competitive salary and performance-based incentives.
If you have at least two years of experience in customer service or sales, possess strong communication skills, and are fluent in English, this could be the perfect job for you!
Why Join Tropical Software Solutions?
Competitive Salary & Incentives: Earn a base salary along with performance-based bonuses.
Professional Growth: Gain valuable experience and enhance your customer service skills.
Supportive Work Environment: Work in a professional setting with a dedicated team.
Career Advancement Opportunities: Develop your career in customer service, sales, and client management.
Job Details
Job Title
Customer Service Representative
Company
Tropical Software Solutions
Industry
Services
Department
Client Services & Customer Support
Job Type
Full Time / Permanent
Number of Vacancies
3
Gender Preference
Male
Age Limit
22 – 35 Years
Location
Township, Lahore, Punjab, Pakistan
Shift Timing
Third Shift (Night)
Experience Requirements
1. Minimum two years of experience in customer service or sales roles.
2. Proven ability to handle customer queries effectively.
Educational Qualifications
1. Bachelor’s degree in BBA, BS Marketing, or Accounting & Finance.
2. Strong knowledge of Marketing, Accounting, and Finance will be preferred.
Required Skills
1. Customer Handling
2. MS Office Proficiency
3. Excellent Communication Skills
4. Fluency in English
Roles and Responsibilities of a Customer Service Representative
Handling Customer Queries
1. Responding to customer inquiries via phone, email, or chat.
2. Providing information about company products and services.
3. Resolving customer complaints and issues professionally.
Sales & Upselling
1. Identifying customer needs and suggesting suitable products.
2. Promoting company services to enhance customer satisfaction.
3. Meeting sales targets and contributing to business growth.
Record Keeping & Reporting
1. Maintaining accurate records of customer interactions.
2. Preparing reports on customer feedback and complaints.
3. Using MS Office tools for documentation and analysis.
Team Collaboration
1. Coordinating with other departments to ensure smooth operations.
2. Sharing customer feedback with management to improve services.
3. Participating in training sessions for skill enhancement.
How You Can Make an Impact
Enhance Customer Experience: Provide high-quality service to customers, ensuring satisfaction and loyalty.
Improve Problem-Solving Skills: Gain hands-on experience in handling customer issues effectively.
Grow Your Career: Move up the career ladder with performance-based growth opportunities.
Work in a Fast-Paced Environment: Develop multitasking skills in a professional setting.
How to Apply?
If you meet the qualifications and are interested in this opportunity, apply now at Growthify.Pk.
Start your journey towards a successful career in customer service today!
