Customer Service Specialist at Mobilink Bank
Job Description
If you are a passionate professional seeking an opportunity to make an impact, the role of Customer Service Specialist at MMBL might be the perfect fit for you.
This article provides all the details about the position, including job responsibilities, required qualifications, and why you should consider joining MMBL.
Job Overview
Job Title: Customer Service Specialist
Company: Mobilink Microfinance Bank Limited (MMBL)
Location: Islamabad, Pakistan
Category and Industry: Banking and Financial Services
Department: HR
Job Type: Contract
Shift Time: First Shift (Day)
Number of Vacancies: 1 Post
Gender: Female
Career Level: Experienced Professional
Experience Required: Minimum 2 years as a Customer Service Specialist
Qualification: Bachelor’s degree from a reputable institution
Application Deadline: January 31, 2025
Apply At: Apply at Growthify.pk
Job Description
As a Customer Service Specialist at MMBL, you will play a key role in ensuring smooth and customer-focused operations. This frontline position requires excellent communication and multitasking skills to manage daily administrative tasks while providing exceptional customer service.
Key Responsibilities
1. Act as the first point of contact for visitors, ensuring a professional and welcoming environment.
2. Manage the front desk, answer incoming calls, and respond to emails promptly.
3. Oversee appointments, internal and external meetings, and visitor check-ins.
4. Coordinate with security staff for access management.
5. Maintain visitor records and ensure the front desk aligns with the company’s branding.
6. Manage café attendance, verify invoices, and track supply orders for branches.
7. Reserve boardrooms and manage related queries.
8. Ensure seamless operations in a fast-paced environment with a proactive approach.
Why Join Mobilink Microfinance Bank (MMBL)?
About MMBL
MMBL is a pioneer in providing financial solutions through a hybrid model that combines traditional microfinance with digital banking technologies. With over 100 branches, 200,000 branchless banking agents, and 42 million registered users, MMBL is at the forefront of financial inclusion in Pakistan.
The bank offers services such as savings accounts, microenterprise loans, small housing loans, remittances, utility bill payments, mobile wallets, and more, making it a vital player in advancing financial empowerment.
Benefits of Joining MMBL
1. Professional Growth: Work with an innovative team committed to digital transformation in banking.
2. Impactful Role: Contribute to empowering millions with financial tools and resources.
3. Positive Work Environment: MMBL fosters an equal, inclusive, and productive workplace.
How You Can Make a Difference
As a Customer Service Specialist, your role will be integral to maintaining a customer-centric approach in every interaction. By managing customer touchpoints efficiently and ensuring high service standards, you will play a pivotal role in upholding the bank’s reputation and values.
How to Apply
Interested candidates can apply through Growthify.pk before January 31, 2025. Don’t miss this opportunity to join a leading financial institution and make a meaningful impact in Pakistan’s banking sector.
Skills Required
1. Customer Care Representation
2. Administrative Management
3. Communication Skills
Join MMBL today and become a part of the digital revolution in Pakistan’s banking industry.
