Customer Services Officer at Sputnik Shoes
Job Description
Are you passionate about customer service and looking for an exciting opportunity in the retail industry? Sputnik Shoes, a leading name in the fashion e-commerce sector, is hiring a Customer Services Officer for its team in Karachi.
This is a full-time, permanent position ideal for individuals with 1-2 years of professional experience in office environments. If you have a knack for customer satisfaction and enjoy working in a dynamic, fast-paced setting, this role could be your next career move.
About Sputnik Shoes
Sputnik Shoes is a well-known retail brand specializing in footwear and fashion e-commerce. With a strong focus on customer satisfaction, the company ensures a seamless shopping experience from order placement to delivery.
The Customer Service Department plays a crucial role in maintaining this reputation by addressing customer queries, managing order fulfillment, and ensuring timely deliveries.
Why Join Sputnik Shoes?
Working at Sputnik Shoes offers you the chance to be part of a growing organization in the retail industry. Here’s why you should consider this role:
1. Career Growth: This is an entry-level position with opportunities to learn and grow within the company.
2. Dynamic Work Environment: Be part of a team that values collaboration and innovation.
3. Impactful Role: Your work will directly contribute to customer satisfaction and the company’s success.
4. Skill Development: Gain experience in customer service, order fulfillment, and logistics.
Job Responsibilities
As a Customer Services Officer, your primary role will be to ensure a smooth order fulfillment process and provide excellent customer support. Here’s a breakdown of your duties:
Customer Interaction and Support
1. Liaise with customers via company-provided cellphones to answer queries and facilitate online order placement.
2. Communicate with customers in a pleasant and professional manner to resolve their concerns and confirm orders.
3. Ensure customer satisfaction by addressing issues related to deliveries, product details, and order tracking.
Order Fulfillment and Logistics
1. Confirm and enter customer address and contact details accurately.
2. Coordinate with courier companies to track unsuccessful delivery attempts and organize timely reattempts.
3. Build and maintain a healthy rapport with last-mile delivery companies to ensure seamless order fulfillment.
4. Take ownership of maintaining an organized work schedule to avoid delays, especially during peak seasons like Ramazan and winter weddings.
Administrative Tasks
1. Use MS Office tools (MS Word and MS Excel) to manage customer data and order details.
2. Demonstrate knowledge of footwear materials and descriptions to assist customers effectively.
3. Lead the Order Fulfilment Analyst and ensure efficient teamwork.
Skills and Qualifications
To excel in this role, you should have:
1. A Bachelor’s degree in any field.
2. 1-2 years of professional experience in an office environment.
3. Prior experience in fashion e-commerce, order fulfillment, or logistics is a plus.
4. Fluency in Urdu and basic conversational English.
5. Familiarity with major courier company portals.
6. Strong communication and interpersonal skills.
7. A customer-centric approach and the ability to handle queries professionally.
How to Apply
If you meet the above requirements and are ready to take on this exciting role, apply now! Send your CV to Growthify.Pk before the deadline on April 21, 2025.
Final Thoughts
The role of a Customer Services Officer at Sputnik Shoes is not just about answering calls or managing orders. It’s about being the bridge between the company and its customers, ensuring a seamless shopping experience.
If you are detail-oriented, customer-focused, and eager to grow in the retail industry, this is the perfect opportunity for you. Don’t miss out—apply today and take the first step toward a rewarding career with Sputnik Shoes!
Apply at Growthify.Pk and join a team that values your skills and contributions!
