Customer Services Officer at Sputnik Shoes
Job Description
Are you passionate about customer service and looking for a rewarding career in the retail industry? Sputnik Shoes, a leading name in the footwear and fashion e-commerce sector, is hiring a Customer Services Officer for its team in Karachi.
This is a full-time, permanent position that offers an excellent opportunity to grow your career in a dynamic and fast-paced environment.
About Sputnik Shoes
Sputnik Shoes is a well-known retail brand specializing in high-quality footwear. With a strong online presence, the company caters to customers across Pakistan, ensuring a seamless shopping experience.
The Customer Services Department plays a crucial role in maintaining customer satisfaction and ensuring the smooth execution of online orders.
Why Join Sputnik Shoes?
1. Career Growth: This is an entry-level position, perfect for individuals looking to start their career in customer service and e-commerce.
2. Learning Opportunities: Gain hands-on experience in order fulfilment, last-mile logistics, and customer relationship management.
3. Impactful Role: Play a key role in ensuring customer satisfaction and contributing to the company’s success.
4. Supportive Environment: Work in a team-oriented environment that values discipline, organization, and professionalism.
Job Details
Job Title
Customer Services Officer
Location
Karachi, Pakistan
Job Type
Full Time/Permanent
Experience Required
1-2 years of professional experience in an office environment. Experience in fashion e-commerce, order fulfilment, or logistics is a plus.
Qualification
Bachelor’s degree
Key Skills
1. Customer service and customer satisfaction management
2. Fluency in Urdu and basic English
3. Familiarity with MS Office (Word and Excel)
4. Ability to liaise with courier companies and stakeholders
5. Knowledge of footwear materials and descriptions
Job Responsibilities
As a Customer Services Officer at Sputnik Shoes, you will:
1. Handle Customer Queries: Respond to customer inquiries via phone and WhatsApp, ensuring clear and effective communication.
2. Order Fulfilment: Facilitate the placement and fulfilment of online orders generated through the company’s e-commerce store.
3. Liaise with Courier Companies: Coordinate with last-mile delivery companies to ensure timely and accurate deliveries.
4. Maintain Organized Work Schedule: Ensure all tasks are completed efficiently, especially during peak seasons like Ramazan and winter weddings.
5. Support Senior Management: Deliver on the expectations of senior management and lead the Order Fulfilment Analyst for seamless operations.
How You Can Play a Role
By joining Sputnik Shoes, you will become an integral part of the team that ensures customer satisfaction and smooth order processing. Your role will directly impact the company’s reputation and success.
If you are organized, disciplined, and passionate about helping customers, this is the perfect opportunity for you.
How to Apply
If you meet the requirements and are ready to take on this exciting role, apply now at Growthify.Pk. Don’t miss this chance to grow your career with a leading retail brand!
Apply Before: April 21, 2025
Join Sputnik Shoes and be a part of a team that values your skills and dedication. Apply today and take the first step toward a fulfilling career!
