Customer Services Representative at Clover Nest
Job Description
This position is perfect for individuals who are eager to build their careers in customer service, particularly in the dynamic BPO (Business Process Outsourcing) sector.
Why Join Clover Nest?
Clover Nest is committed to fostering a supportive and growth-driven work environment for its employees. By joining as a CSR, you become a vital part of the Client Services & Customer Support department, Where you will handle direct interactions with customers, provide assistance.
Alsoensure that their inquiries are resolved effectively. Working at Clover Nest offers you the chance to be a part of a company that values communication, attention to detail, and a strong commitment to excellence.
Being a Customer Services Representative will allow you to develop important skills, such as telemarketing, communication, and record-keeping. These are crucial skills that can be applied in various roles and industries, opening many doors for future career growth.
Job Details
Job Title: Customer Services Representative
Company: Clover Nest
Industry: BPO
Department: Client Services & Customer Support
Job Type: Full Time/Permanent
Shift Time: Third Shift (Night)
Location: Johar Town, Lahore, Pakistan
Job Province: Punjab
No. of Vacancies: 30 Posts
Job Description
As a Customer Services Representative, you will be responsible for providing customer support via phone, email, or chat, resolving customer issues, and ensuring a high level of customer satisfaction. You will communicate clearly with customers, helping them navigate any challenges they face with products or services.
Key Responsibilities:
1. Answer customer queries in a professional and timely manner
2. Assist customers with product or service-related issues
3. Maintain accurate records of customer interactions
4. Follow up with customers to ensure satisfaction
5. Offer solutions to improve customer experience
6. Keep a track of customer feedback to improve service delivery
Required Skills
To be successful in this role, you must possess certain skills that will help you deliver excellent customer service. The most important skills for this role include:
1. Telemarketing Skills
Being able to effectively communicate and sell products or services over the phone
2. Communication Skills
Clear and effective verbal and written communication is essential for addressing customer needs
3. Record Keeping
Accurate documentation of customer interactions and issues for future reference
Qualification & Experience
Qualification: A Bachelor’s degree is required for this role.
Experience: Applicants should have less than 1 year to 1 year of experience in customer service or a related field.
Age Limit & Gender
Age: 18 to 32 years
Gender: No Preference
Benefits of Working at Clover Nest
Working as a CSR at Clover Nest gives you the opportunity to gain hands-on experience in a growing industry. You will learn valuable skills, develop professionally, and be a part of a diverse team.This is an entry-level position, making it an ideal opportunity for fresh graduates.
Additionally, working the third shift offers flexibility and the chance to earn additional benefits associated with night shifts.
How to Apply
If you are interested in this exciting opportunity, you can apply directly by visiting Growthify.Pk. Don’t miss out on the chance to be part of the Clover Nest team!
Additional Information
Apply Before: January 26, 2025
Posting Date: December 30, 2024
This is a fantastic opportunity for anyone who is looking to start their career in customer service or looking for a full-time, permanent role in Lahore. Apply today and take the first step toward becoming a part of Clover Nest’s dedicated team!
