Customer services representative at Hamdan IT Tech

Job Description

Are you looking to kickstart your career in the customer service industry? Hamdan IT Tech, a reputable BPO company, is hiring Customer Services Representatives for its Faisalabad office. With an inclusive work environment, comprehensive training, and growth opportunities, this is your chance to build a successful career.

Why Choose a Career in Customer Services?

Customer service is the backbone of any organization. It involves direct interaction with clients to resolve their queries, provide information, and ensure customer satisfaction. As a Customer Services Representative, you will play a crucial role in maintaining a company’s reputation while enhancing your communication, problem-solving, and multitasking skills.

About Hamdan IT Tech

Hamdan IT Tech is a leading BPO (Business Process Outsourcing) company known for delivering excellent client services and customer support solutions. Located in Faisalabad, the company is committed to providing its employees with a positive work environment, competitive pay, and ample opportunities for growth.

Job Details

Position Overview

Hamdan IT Tech is seeking enthusiastic individuals to join their team as Customer Services Representatives. In this role, you will act as the first point of contact for customers, handling their queries and ensuring a seamless experience.

1. Handle inbound and outbound calls, focusing on USA recruitment.

2. Respond to customer inquiries via phone, email, or text messages.

3. Provide accurate information about products, services, and policies.

4. Maintain detailed records of customer interactions in the CRM system.

5. Remain calm under pressure and resolve customer concerns efficiently.

Qualifications and Skills

1. Education: High school diploma or equivalent (Bachelor’s degree preferred).

2. Experience: Less than one year; freshers are encouraged to apply.

3. Skills: Excellent communication skills, proficiency in English, and knowledge of Microsoft Office are preferred.

4. Other Attributes: Strong interpersonal, problem-solving, and multitasking abilities.

Job Details Summary

1. Job Title: Customer Services Representative

2. Company: Hamdan IT Tech

3. Location: Tariq Abad, Faisalabad, Punjab, Pakistan

4. Shift: Third Shift (Night)

5. Type: Full-Time/Permanent

6. Vacancies: 6 positions available

7. Gender: Open to all genders

8. Pay: Competitive salary with incentives

9. Apply Before: January 25, 2025

Benefits of Joining Hamdan IT Tech

1. Comprehensive Training: The company provides training to ensure you excel in your role.

2. Career Growth: Opportunities for promotions and internal transfers.

3. Positive Work Environment: An inclusive workplace where employees feel valued.

4. Attractive Compensation: Competitive salaries along with performance-based incentives.

How You Can Make a Difference

As a Customer Services Representative, your role is vital to the company’s success. By effectively addressing customer queries and maintaining positive relationships, you help build trust and loyalty. Your ability to manage interactions professionally contributes directly to the company’s reputation and growth.

How to Apply

If you are passionate about providing excellent customer service, don’t miss this opportunity. Apply now at Growthify.Pk before the deadline on January 25, 2025.

Take the first step toward a rewarding career in customer services by joining Hamdan IT Tech today!