Customer Support Executive at Abacus Consulting
Job Description
Are you looking for an exciting career opportunity in customer service? Abacus Consulting is hiring Customer Support Executives for its Call Centre Operations in Lahore, Pakistan.
This is a great chance for fresh graduates and individuals with up to six months of experience to build their careers in the client services and customer support industry.
In this article, we will discuss the job details, roles and responsibilities, benefits of joining, and how you can contribute as a Customer Support Executive.
Why Choose a Career in Customer Support?
Customer support is a fast-growing industry, especially in the field of Information Technology (IT) and Call Centre Operations. It offers excellent career growth, skill development, and international exposure.
A job in this field helps you improve your communication skills, problem-solving abilities, and customer interaction experience.
Working in customer support allows you to interact with people from different backgrounds, handle various customer queries, and provide effective solutions. If you are looking for a stable job with career advancement opportunities, then this role is perfect for you.
Job Details – Customer Support Executive
Company Details
Company: Abacus Consulting
Industry: Information Technology
Department: Call Centre Operations
Category: Client Services & Customer Support
Job Type & Location
Type: Full-Time / Permanent
Location: Lahore, Pakistan
Shift Timing: First Shift (Day) & Flexible (Morning, Evening, and Night)
Vacancies & Experience
No. of Vacancies: 35+
Experience Required: Less than 1 Year
Experience Details: Up to 6 Months (Experience in international customer support/call centers is a plus)
Freshers are encouraged to apply
Eligibility Criteria
Gender: No preference (Both males and females can apply)
Age Limit: Not specified
Domicile / Quota: Not specified
Educational Requirements
Qualification: Intermediate / A-Level
Subjects: Not specified
Required Skills
Excellent Communication Skills
Problem Analysis Skills
Fluent in English
Job Application Details
Apply at: Growthify.Pk
Roles & Responsibilities of a Customer Support Executive
Handling Customer Queries
1. Respond to customer inquiries via phone, email, or chat.
2. Provide accurate information about products and services.
3. Resolve customer complaints in a professional and timely manner.
Problem-Solving & Customer Satisfaction
1. Analyze customer issues and provide effective solutions.
2. Ensure customer satisfaction by maintaining a friendly and helpful attitude.
3. Escalate complex issues to the relevant department when necessary.
Maintaining Customer Records
1. Update and maintain customer databases.
2. Document customer interactions for future reference.
3. Follow up with customers to ensure their concerns are fully addressed.
Why Join Abacus Consulting?
Career Growth & Development
Abacus Consulting provides excellent career growth opportunities. You can start as a Customer Support Executive and move up to higher positions, such as Team Lead, Supervisor, or Manager.
Competitive Salary & Benefits
1. Market-competitive salary package
2. Performance-based incentives and bonuses
3. Health and medical benefits
Professional Work Environment
Abacus Consulting offers a diverse and professional work environment where employees can learn, grow, and improve their skills.
Training & Skill Development
1. Communication and soft skills training
2. Customer handling techniques
3. Conflict resolution and problem-solving skills
How Can You Play a Role in This Job?
If you have strong communication skills and a customer-focused mindset, this job is for you! As a Customer Support Executive, you will:
1. Help customers by providing solutions to their problems.
2. Improve company reputation by offering high-quality support.
3. Gain experience in the international customer support industry.
This job is ideal for students, fresh graduates, and individuals looking for entry-level jobs with flexible shift timings.
How to Apply?
If you are interested in this opportunity, apply now at Growthify.Pk and start your career with Abacus Consulting!
This is an onsite job in Lahore, Pakistan, so make sure you can commute before applying.
Final Thoughts
A career in customer support is a great way to develop your skills, gain valuable experience, and secure a stable job in the IT and call center industry. If you are looking for a dynamic work environment, career growth, and a rewarding job, don’t miss this opportunity!
Apply today and take the first step toward a successful career in customer support.
