Customer Support Executive at Allure Digital
Job Description
Allure Digital, a US-based IT firm with a branch office in Islamabad, is currently looking for dedicated and professional Customer Support Executives to join their team in Rawalpindi, Punjab.
If you’re passionate about providing excellent customer service and possess the necessary skills, this could be the ideal job for you.
In this article, we’ll explore the job responsibilities, required qualifications, and why joining Allure Digital can be a great career opportunity for you.
About Allure Digital
Allure Digital is a leading IT outsourcing company that specializes in customer support services for multiple inbound projects. The company prides itself on providing excellent customer service to its clients while fostering a positive work environment for its employees.
With a branch in Islamabad and an expanding presence in Rawalpindi, Allure Digital is looking to hire Customer Support Executives who will be an integral part of their operations.
Job Overview
Allure Digital is looking for a Customer Support Executive to join their team on a full-time basis. This role is on-site, based in Bahria Town, Rawalpindi, and requires individuals who are willing to work evening or night shifts.
The ideal candidate will be responsible for managing large volumes of customer calls, addressing customer concerns, and ensuring customer satisfaction.
Location: Bahria Town, Phase-4, Rawalpindi, Punjab
Job Type: Full-time, On-site
Shift: Evening or Night Shifts
Key Responsibilities
As a Customer Support Executive at Allure Digital, your primary responsibilities will include:
1. Manage Customer Calls
Handle a large volume of incoming customer phone calls, ensuring each interaction is dealt with professionally and promptly.
2. Identify Customer Needs
Assess customer needs and ensure customer satisfaction by providing accurate and effective solutions to their inquiries or concerns.
3. Build Relationships
Build sustainable relationships and trust with customers through open, transparent, and friendly communication.
4. Provide Accurate Information
Deliver accurate, valid, and complete information to customers using the correct methods and tools, ensuring a seamless experience.
5. Handle Complaints and Provide Solutions
Address customer complaints with professionalism, providing suitable alternatives and following up to ensure resolution.
6. Maintain Records
Keep detailed records of customer interactions, process customer accounts, and file important documents for future reference.
7. Follow Procedures
Adhere to communication procedures, guidelines, and company policies to ensure consistent service quality.
8. Go the Extra Mile
Take the extra mile to engage with customers, ensuring a positive and lasting relationship.
Required Qualifications and Skills
To excel in this role, the ideal candidate should meet the following qualifications and possess the skills listed below:
1. Customer Support Experience
At least 1-3 years of experience in customer support or a similar role, with a strong understanding of customer service principles.
2. Phone Handling Skills
Strong phone contact handling skills with active listening abilities, ensuring effective communication with customers.
3. CRM Familiarity
Familiarity with CRM systems and practices to track and manage customer interactions.
4. Customer Orientation
Excellent customer orientation and the ability to adapt to different customer personalities and needs.
5. Communication Skills
Exceptional verbal, written, and interpersonal communication skills to effectively engage with customers and colleagues.
6. Time Management and Multitasking
Ability to manage multiple tasks simultaneously, prioritize effectively, and stay organized.
7. Commute to Bahria Town
Applicants must be able to commute to Bahria Town, Phase-4, Rawalpindi, and be available to work evening or night shifts.
Why Join Allure Digital?
Allure Digital offers a range of benefits to its employees, including:
1. Career Growth
As part of a growing IT firm, you will have opportunities for professional development and career progression.
2. Positive Work Environment
Join a company that values its employees and fosters a supportive, collaborative, and positive work culture.
3. Competitive Salary
Enjoy a competitive salary package and be part of a dynamic team that encourages innovation and excellence.
How to Apply
If you’re ready to take on this exciting opportunity and meet the qualifications, we encourage you to apply at Growthify.Pk today and start your journey as a Customer Support Executive at Allure Digital!
Conclusion
The Customer Support Executive role at Allure Digital is a great opportunity for individuals with strong communication and problem-solving skills.
With a positive work environment, opportunities for career growth, and a competitive salary, this job is ideal for those looking to build a career in customer support. Apply now and take the next step in your career with Allure Digital!
