Customer Support Specialist at Golden Hawk Technologies

Job Description

Golden Hawk Technologies, a leader in the transport and logistics industry, is currently looking for a motivated and dynamic Customer Support Specialist to join their team.

If you are passionate about customer service and sales, this is a fantastic opportunity to make a meaningful impact in the field of transport and travel.

About Golden Hawk Technologies

Golden Hawk Technologies is a forward-thinking company operating in the transport, travel, and logistics sector. The company is known for providing reliable, efficient, and customer-focused solutions to its clients.

The role of the Customer Support Specialist plays a key part in maintaining the high standards of customer satisfaction that Golden Hawk Technologies is known for.

Job Overview

As a Customer Support Specialist at Golden Hawk Technologies, you will play a dual role of providing sales support and ensuring excellent post-sale customer service.

This full-time, on-site position is based in Gulberg Greens, Islamabad. The position involves working from 1 PM to 10 PM and requires strong communication skills, problem-solving abilities, and experience in sales and customer support.

Key Responsibilities

In this role, you will have a variety of duties that combine both customer support and sales responsibilities. Here are the main tasks you will be responsible for:

1. Lead Management

You will manage leads generated from customer inquiries. This involves using the CRM system to track and process customer-submitted forms from the company website. Your job will be to monitor these leads and ensure they are followed up appropriately.

2. Sales Responsibilities

Making outbound calls to potential customers is a key responsibility. You will explain the company’s services, answer questions, and help close sales over the phone. You’ll also work to convert leads into confirmed bookings by building trust and strong relationships with customers.

3. Customer Support

After the booking is confirmed, you will continue to provide excellent customer support. This includes addressing and resolving any issues customers face during their trips, managing booking changes, cancellations, and other concerns.

Your goal is to ensure customers are satisfied at every stage of their journey.

4. Collaboration and Reporting

You will also work closely with the sales and operations teams to ensure smooth onboarding and continuous support for clients. Additionally, you will update CRM records with accurate customer details and progress on sales.

Regular reporting on sales performance and customer feedback will be part of your responsibilities.

Requirements

To excel in this role, you will need the following qualifications and skills:

1. Experience in Sales and Customer Service

A background in sales and customer service is crucial, with preference given to candidates who have experience in the transport, travel, or logistics industries. Your ability to handle customer inquiries and close sales will be key.

2. Strong Communication Skills

As you will be interacting with customers over the phone, excellent verbal communication skills are essential. You should be able to influence and persuade customers, ensuring they understand the value of the services offered.

3. Familiarity with CRM Systems

Experience with CRM systems and lead management processes is necessary. You will need to efficiently manage leads and track customer interactions using these systems.

4. Problem-Solving Abilities

A strong problem-solving mindset will help you resolve customer issues quickly and efficiently. You should be adaptable and able to handle challenges in a fast-paced environment.

5. Adaptability

The ability to thrive in a fast-paced, customer-focused environment is essential. You should be flexible and responsive to the dynamic needs of the company and its customers.

Compensation and Benefits

Golden Hawk Technologies offers a competitive compensation package that includes:

• Base salary
• Performance-based commissions
• Bonuses for achieving sales targets

In addition to the base salary and bonuses, you will have the opportunity to contribute to the company’s growth while developing your skills in both customer service and sales.

Why Join Golden Hawk Technologies?

Golden Hawk Technologies is a fast-growing company in the transport and logistics sector, and joining the team offers numerous advantages:

1. Dynamic Work Environment

As a Customer Support Specialist, you will be part of a vibrant and energetic team. The company values initiative and creativity, giving employees the chance to shape the customer experience.

2. Career Growth Opportunities

Golden Hawk Technologies offers opportunities for career growth and development. By working with a team of professionals in the transport and logistics industry, you will gain valuable experience that can help you advance in your career.

3. Competitive Compensation

The company provides competitive pay, including performance-based bonuses and commissions, ensuring that hard work and results are rewarded.

How to Apply

If you meet the qualifications and are excited to take on the responsibilities of a Customer Support Specialist at Golden Hawk Technologies, apply at Growthify.Pk today! The team is looking forward to reviewing your application and potentially welcoming you aboard!

Conclusion

The Customer Support Specialist role at Golden Hawk Technologies offers an exciting opportunity for individuals who are passionate about customer service and sales.

If you have a background in these areas and are ready to contribute to the growth of a dynamic company, this is the job for you. Don’t miss the chance to apply and be part of a growing team in the transport and logistics sector!