Deputy Director (Customer Care) at Pakistan Railways Headquarter Office

Job Description

Are you an experienced professional with a strong background in administration and management? A new opportunity is available for the role of Deputy Director (Customer Care) in Multan, Punjab, Pakistan.

This is a contract-based job suitable for highly experienced individuals who want to lead and manage customer care operations effectively. The last date to apply is 15 May 2025.

This article will explain the job in simple and easy-to-understand English so that Pakistani candidates can learn more about this opportunity, its responsibilities, and how they can contribute to the department.

Job Overview: Deputy Director (Customer Care)

The Deputy Director (Customer Care) position is a senior-level role under the category of Administration & Management. This role involves leading customer care services, solving public queries, managing support teams, and ensuring a high level of service delivery.

Key Responsibilities

1. Manage and supervise the customer care department.

2. Handle public complaints, inquiries, and service issues.

3. Train and guide customer support staff.

4. Make sure customers get fast and helpful responses.

5. Prepare reports on service performance.

6. Improve customer service systems and strategies.

7. Coordinate with other departments to resolve service-related problems.

Why This Role Is Important

The Customer Care department is a critical part of any organization. It ensures that people receive the services and answers they need. A strong leader in this department can help build trust, improve efficiency, and increase satisfaction among the public or clients.

By taking on the role of Deputy Director, you will help set high service standards and lead a team to deliver excellent support. This position also allows you to make a meaningful contribution by solving real-world issues faced by citizens or customers.

What Kind of Person Is Needed?

1. Someone with strong leadership skills to manage a team.

2. A person with excellent communication abilities to deal with the public and staff.

3. A candidate with problem-solving skills to handle complaints efficiently.

4. Someone with experience in administration and management.

How You Can Make a Difference

1. Improve how services are delivered to the public.

2. Train and guide a team to be more effective.

3. Use your experience to solve problems and improve processes.

4. Play a direct role in increasing public satisfaction and trust.

This job also gives you the chance to work in a professional environment and be part of something meaningful.

Job Details (Summarized Information)

Job Title: Deputy Director (Customer Care)

Category: Administration & Management

Type: Contract (Till 15 May 2025)

Location: Multan, Punjab, Pakistan

Grade / Pay Scale: PPS-9

Experience Required: Minimum 10 Years

Age Limit: Maximum 50 Years

Number of Vacancies: 1 Position

Field of Experience: Administration & Management

Qualification: Minimum 80% CV Completion Required

How to Apply?

Interested and eligible candidates can Apply at Growthify.Pk. Make sure your CV is complete and updated as at least 80% completion is required for consideration.

Apply at Growthify.Pk before 15 May 2025 and take the next step in your professional journey!