Email Support Representative at Abacus Consulting
Job Description
Are you looking for an entry-level job in customer service? Abacus Consulting, a leading name in the Information Technology industry, is hiring an Email Support Representative in Lahore, Pakistan.
This is a full-time, permanent position perfect for fresh graduates or individuals with less than one year of experience in customer service or call center roles. If you have excellent written communication skills and a passion for helping customers, this could be the perfect opportunity for you.
About Abacus Consulting
Abacus Consulting is a well-known company in the IT sector, providing top-notch services to its clients. The company values customer satisfaction and aims to deliver exceptional support through its dedicated team.
The Client Services & Customer Support department plays a crucial role in maintaining strong relationships with clients by addressing their concerns and ensuring a seamless experience.
Why Join Abacus Consulting?
Joining Abacus Consulting means becoming part of a professional and supportive work environment. Here’s why you should consider this role:
1. Career Growth: This is an entry-level position, making it ideal for those starting their careers.
2. Skill Development: You’ll gain valuable experience in customer service, communication, and problem-solving.
3. Team Collaboration: Work with a team that values cooperation and shared success.
4. Flexible Shifts: The role offers flexible working hours, including evenings, weekends, and holidays.
Job Overview
Job Title: Email Support Representative
Location: Lahore, Pakistan
Department: Client Services & Customer Support
Experience: Less than 1 Year
Qualification: Bachelor’s Degree
Apply Before: March 27, 2025
How to Apply: Apply at Growthify.Pk.
Key Responsibilities of an Email Support Representative
As an Email Support Representative, your primary role will be to handle customer inquiries and concerns via email. Here’s a breakdown of your responsibilities:
Customer Communication
1. Respond to customer emails promptly and professionally.
2. Provide accurate information and solutions to resolve customer issues.
3. Escalate complex problems to the relevant departments when necessary.
Documentation and Tracking
1. Record and update customer interactions in the system.
2. Ensure all communication is documented for future reference.
Team Collaboration
1. Work closely with team members and other departments to resolve customer concerns.
2. Share feedback and suggestions to improve customer service processes.
Product Knowledge
1. Stay updated on company products, services, and policies.
2. Use this knowledge to provide better support to customers.
Skills and Qualifications Required
To excel in this role, you’ll need the following:
1. Educational Background: A Bachelor’s degree is required.
2. Experience: Prior experience in a call center or customer service role is preferred.
3. Communication Skills: Excellent written communication skills with strong attention to detail.
4. Technical Skills: Basic proficiency in computer applications and email systems.
5. Soft Skills: Ability to multitask, solve problems, and make decisions quickly.
How You Can Play a Role
As an Email Support Representative, you’ll be the first point of contact for customers. Your role is crucial in ensuring customer satisfaction and maintaining the company’s reputation. By providing timely and accurate responses, you’ll help build trust and loyalty among clients.
How to Apply
If you’re ready to take the first step in your customer service career, apply now! Visit Growthify.Pk to submit your application before the deadline on March 27, 2025.
This job is a great opportunity for anyone looking to start their career in customer service. With Abacus Consulting, you’ll gain valuable experience, develop essential skills, and contribute to a team that values your efforts. Don’t miss out – apply today!
