GRM Officer at GRM, PAKISTAN

Job Description

Are you passionate about public service and want to make a difference in people’s lives? A new opportunity is open for the position of GRM Officer at GRM Pakistan, a vital part of the Social Protection Sector.

This role focuses on grievance redressal and digital complaint management systems. If you have experience in handling public complaints and managing digital platforms in the public sector, this could be the perfect job for you.

What is a GRM Officer?

A Grievance Redressal Mechanism (GRM) Officer is responsible for handling public complaints, ensuring fair responses, and improving service delivery. GRM officers work to protect the rights of citizens by addressing their concerns related to government or welfare programs. They also support transparency and accountability in social protection systems.

Job Responsibilities of a GRM Officer

Key Duties of the Role

1. Managing complaints received through the Digital Complaint Management System.

2. Ensuring proper redressal of grievances as per rules and procedures.

3. Preparing reports, written materials, and presentation documents.

4. Coordinating with legal experts and partner firms on grievance-related matters.

5. Supporting awareness and understanding of grievance mechanisms across departments.

6. Communicating fluently in Urdu and interacting with complainants effectively.

7. Understanding and applying exclusion markers and aid barriers in grievance handling.

8. Performing any task assigned by the Additional Director Grievances.

Why Join the Social Protection Sector?

The Social Protection Sector plays an essential role in supporting low-income families, vulnerable populations, and those in need of financial assistance. As a GRM Officer, you become part of a system that protects rights and improves lives through:

1. Transparent service delivery.

2. Fair and equal access to benefits.

3. Accountability of public services.

4. Efficient use of social cash transfer schemes.

This department ensures that citizens have a platform to raise concerns and receive timely solutions. Your work will have a direct and positive impact on the community.

How You Can Contribute

1. Help the government improve trust and efficiency in public services.

2. Provide relief to underprivileged groups by ensuring their voices are heard.

3. Use your communication and management skills to resolve critical issues.

4. Be a key part of digital transformation in social welfare programs.

5. Build strong networks with legal and administrative professionals.

Who Can Apply?

Educational Requirements

1. Master’s degree (16 years of education) in one of the following:

2. Business Administration / Management

3. Social Work / Rural Development

4. Law

5. Public Administration

6. Public Policy

7. Management Sciences

(From an HEC-recognized university)

Experience Required

1. Minimum 3 years of work experience, preferably in the public sector.

2. At least 2 years of experience with Digital Complaint Management Systems or Grievance Redressal Mechanisms.

3. Familiarity with Pakistan’s social and cultural dynamics is preferred.

4. Experience in dealing with legal experts and grievance cases is an asset.

Skills Needed

1. Strong written and verbal communication (especially in Urdu).

2. Ability to prepare reports and presentations.

3. Knowledge of aid barriers, exclusion markers, and social protection systems.

Job Location & Salary

Location: Pakistan (exact location not specified)

Job Type: Not explicitly mentioned (possibly contract-based)

Pay Scale: Monthly salary (exact amount not mentioned)

How to Apply?

If you meet the above criteria and want to play a meaningful role in Pakistan’s public service sector, you are encouraged to apply.

Apply at Growthify.Pk

This opportunity allows you to become a changemaker in the social protection sector. Use your skills and passion to help create a better, fairer system for the people of Pakistan.go