Information / Reporting Specialist – Complaints Mechanism at Health and Safety Accord Pvt Ltd

Job Description

This role is designed to ensure smooth implementation of the Accord Safety Training Program and the Complaints Mechanism, which aim to raise worker awareness about safety, promote safe work environments, and address workplace grievances effectively.

Key Responsibilities

1. Handling Complaints:

– Receive and log complaints through various channels.

– Monitor complaints filed via phone or other systems.

– Document follow-up actions in the system.

– Alert the team for immediate action if required.

2. Develop and Maintain Information Systems:

– Create and manage spreadsheets to support the complaints mechanism.

– Assist in developing other management systems to streamline operations.

3. Promotion and Awareness:

– Develop strategies to raise worker awareness about the complaints mechanism.

– Contribute to creating promotional materials.

4. Data Management and Reporting:

– Maintain accurate qualitative and quantitative data.

– Edit and ensure quality control for complaints summaries.

– Prepare internal and public reports as needed.

5. Other Duties:

– Visit factories for inspections or complaints follow-up.

– Collaborate with other departments to ensure seamless operations.

– Perform additional duties as assigned by leadership.

Why Join Health and Safety Accord Pvt Ltd?

Working with Health and Safety Accord Pvt Ltd offers an opportunity to make a tangible difference in improving workplace safety in Pakistan’s textile and garment industries. By joining the team, you will:

1. Work in a dynamic, globally connected environment.

2. Gain hands-on experience in handling real-world issues related to occupational safety.

3. Contribute to meaningful social impact by ensuring worker rights and safety.

Qualifications and Skills

Educational Background:

– Bachelor’s or Master’s Degree in social sciences, safety and health, or a relevant discipline.

Experience:

– Minimum of 3 years of experience in complaints handling or similar roles.

– Proven experience dealing with diverse stakeholders, including trade unions, workers, and employers.

Skills:

– Proficiency in Microsoft Office, especially advanced spreadsheet skills.

– Strong interpersonal, communication, and organizational skills.

– Ability to handle confidential information and sensitive data.

– Knowledge of the textile and garment sector is a plus.

Job Details

Industry: Services

Category: Researcher

Location: Karachi, Pakistan

Type: Full Time/Permanent

Shift: First Shift (Day)

Vacancies: 1

Contract Duration: One-year renewable contract

Travel: May require occasional travel to industrial sites across Pakistan

Salary: Competitive, based on experience

How to Apply

Interested candidates can apply for the Information and Reporting Specialist – Complaints Mechanism role exclusively at Growthify.Pk. Ensure your application is submitted before January 31, 2025.

Take the first step in making a positive impact on the textile and garment industries while advancing your professional career. Apply now!