IT Support Officer- L2 at Prima Systems
Job Description
Are you an experienced IT professional looking for a challenging role in a thriving BPO company? Prima Systems is seeking an IT Support Officer (L2) to join their dynamic operations team in Lahore.
This is an excellent opportunity to advance your career in the IT and telecom industry while working with a reputable organization. Here’s everything you need to know about this exciting position.
Job Overview
As an IT Support Officer (L2), you will be responsible for resolving technical issues, ensuring smooth IT operations, and supporting the IT infrastructure.
The role demands advanced knowledge of systems, software, networks, and hardware, alongside excellent troubleshooting skills.
This is a full-time, permanent position in the night shift with a competitive salary package ranging from PKR 200,000 to PKR 250,000 per month.
Key Details
Job Title
IT Support Officer (L2)
Company
Prima Systems
Industry
BPO
Department
Operations
Job Type
Full-Time/Permanent
Vacancies
1
Location
Lahore, Punjab, Pakistan
Shift Timing
Third Shift (Night)
Salary
PKR 200,000 – 250,000/Month
Job Requirements
To excel in this role, you need:
Experience
1. 5-8 years of relevant experience.
Skills and Knowledge
1. IT Systems: Expertise in Windows, macOS, Linux, and Microsoft Office Suite.
2. Hardware Troubleshooting: Ability to handle PCs, laptops, printers, and other hardware issues.
3. Network Troubleshooting: Familiarity with TCP/IP, DNS, VPNs, and firewalls.
4. Active Directory: Proficient in user account management and permissions.
5. Help Desk Systems: Experience with tools like ServiceNow or Zendesk.
6. Additional Skills: Cloud management, knowledge of Cisco routers, and excellent communication skills.
Educational Qualification
1. Bachelor’s degree in Computer Networking or a related field.
Job Responsibilities
As an IT Support Officer (L2), you will:
1. Manage and troubleshoot IT systems to ensure seamless operations.
2. Resolve hardware and software issues promptly.
3. Monitor network systems and address connectivity problems.
4. Assist in user account management and maintain system permissions.
5. Collaborate with IT teams to improve service delivery and user satisfaction.
6. Provide technical support using help desk and ticketing systems.
Why Join Prima Systems?
Prima Systems is a leading player in the BPO industry, offering:
1. Competitive Salaries: A lucrative pay scale of PKR 200,000 – 250,000 per month.
2. Career Growth: Opportunities to work with cutting-edge technology and advance your IT career.
3. Supportive Work Environment: A collaborative team focused on innovation and excellence.
4. Professional Development: Exposure to complex IT systems and networks, enhancing your skills.
How You Can Make a Difference
By joining Prima Systems as an IT Support Officer (L2), you can:
1. Enhance IT efficiency across the organization.
2. Ensure seamless network and system operations.
3. Contribute to a superior user experience by resolving technical issues effectively.
4. Play a vital role in supporting a growing team in the BPO sector.
Apply Now
Don’t miss this opportunity to be a part of Prima Systems in Lahore. Take your IT career to new heights.
Apply at Growthify.Pk
Note
This role demands a solid understanding of IT systems, networks, and troubleshooting skills. Be prepared to work closely with the IT team to ensure exceptional service delivery and user satisfaction.
