Resident Manager at Destination Hotels by Dreamworld

Job Description

If you have a passion for hospitality, enjoy managing operations, and aspire to lead a team to enhance guest experiences, the Resident Manager position at Destination Hotels by Dreamworld could be your next career move.

This full-time role offers the opportunity to work in a dynamic environment within the hospitality and tourism industry, overseeing the operations of rooms, guest services, housekeeping, and more.

With an emphasis on providing outstanding guest experiences, this role is perfect for individuals with leadership skills and a dedication to operational excellence.

About Destination Hotels by Dreamworld

Destination Hotels by Dreamworld is a hospitality management company that specializes in offering guests a unique, immersive experience in a tranquil and culturally rich environment.

As part of the Dreamworld Resort, Hotel & Golf Course umbrella, the company focuses on delivering excellent services through innovative designs, engaging activities, and a blend of entertainment that caters to diverse traveler needs.

The company is based in Pakistan, with a strong commitment to environmental and cultural immersion for its guests, making it an ideal choice for anyone passionate about hospitality.

Key Responsibilities of a Resident Manager

The Resident Manager plays a pivotal role in ensuring the smooth day-to-day operations of the hotel’s rooms department, including front office, housekeeping, and security/loss prevention. Here are the major responsibilities that come with this role:

1. Manage Property Operations

As the Resident Manager, you will develop and execute operational strategies that enhance the overall guest experience. Your role will involve overseeing property operations, conducting regular walk-throughs, and ensuring the highest standards of service are maintained across all hotel departments.

2. Lead Operations Teams

You will be responsible for leading and motivating teams in the rooms operations department, including front office, housekeeping, and security staff. A strong focus will be placed on fostering a service-oriented culture and recognizing team members’ contributions to maintaining excellent service standards.

3. Enhance Guest Satisfaction

Delivering exceptional guest experiences is at the heart of this role. As Resident Manager, you will champion the brand’s service vision, maintain open communication with guests and staff, and gather valuable feedback to continuously improve guest satisfaction levels.

4. Manage Profitability

In this role, you will oversee the financial performance of the property, including managing revenue, forecasting budgets, and implementing cost-saving initiatives. Your efforts will help ensure the profitability and long-term sustainability of the hotel operations.

5. Act as the Liaison Between Ownership and Corporate Leadership

The Resident Manager will serve as the primary point of contact between the ownership group and the corporate leadership team. You will be responsible for communicating and aligning strategies and decisions that impact property operations.

6. Implement Brand Standards

Ensuring that all hotel operations adhere to established brand standards, policies, and procedures is a crucial part of the Resident Manager’s role. You will be responsible for making sure that every department aligns with the company’s commitment to excellence and operational consistency.

Skills and Qualifications Required

1. Qualifications

A Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred. This academic background will equip you with the foundational knowledge needed to manage the diverse aspects of hospitality operations effectively.

2. Key Skills

Successful candidates should possess a range of skills, including:

• Leadership: Strong leadership abilities to guide teams and motivate employees to achieve operational goals.
• Communication Skills: Excellent communication abilities to interact with staff, guests, and senior management.
• Problem-Solving: Effective problem-solving skills to resolve operational challenges and improve service delivery.
• Financial Management: Knowledge of budgeting, revenue forecasting, and cost control to manage hotel profitability.
• Guest Services: A keen understanding of guest services and the ability to enhance the overall guest experience.
• Front Office and Housekeeping Operations: Strong experience in front office operations, housekeeping, and general hotel management.
• Operational Analysis: The ability to analyze operational data and implement performance improvements.

3. Experience

Candidates should have at least 3+ years of experience in hotel management or hospitality operations. Previous experience in a leadership role within a hotel or resort environment will be highly advantageous.

Why Join Destination Hotels by Dreamworld?

Joining Destination Hotels by Dreamworld offers a variety of career benefits and opportunities for professional growth:

1. A Culture of Excellence

The company prides itself on offering world-class hospitality services, creating an environment where excellence is a priority. You will be working alongside a team dedicated to maintaining high service standards and operational efficiency.

2. Career Growth

With a focus on professional development, Destination Hotels by Dreamworld offers opportunities for career advancement within the hospitality industry. Your leadership and operational expertise will play a significant role in shaping the company’s future success.

3. A Rewarding Work Environment

As part of a well-regarded hospitality brand, you will enjoy a dynamic and rewarding work environment, where you can make a meaningful impact on both the guest experience and the hotel’s profitability.

How to Apply for the Resident Manager Role

If you have the qualifications and skills necessary for the Resident Manager position and are excited about joining a leading hospitality company, don’t miss out on this opportunity.

To apply, please submit your application at Growthify.Pk.

Become part of a team that values excellence, growth, and creating unforgettable guest experiences. Apply now and take your career to new heights!