Software Support Engineer – L2 at Pakistan Single Window (PSW)

Job Description

Are you passionate about technology and eager to solve complex software issues? Pakistan Single Window (PSW) is looking for a Software Support Engineer – L2 to join their dynamic IT team.

If you have experience in technical support and a strong background in software, database, and application troubleshooting, this could be the right opportunity for you. This article provides detailed insights into the role, responsibilities, and qualifications for the Software Support Engineer – L2 position, and how you can apply.

About the Company: Pakistan Single Window (PSW)

Pakistan Single Window (PSW) is a government-backed initiative designed to simplify and streamline the country’s trade and customs processes. The organization focuses on digital transformation and efficiency, making it easier for businesses to engage in cross-border trade.

The IT department at PSW plays a crucial role in ensuring the stability and performance of the platform, and the Software Support Engineer – L2 will be a key part of this effort.

Job Overview: Software Support Engineer – L2

As a Software Support Engineer at PSW, your primary responsibility will be to provide advanced technical support for PSW systems.

You will be working in a fast-paced environment, troubleshooting complex issues related to software, databases, and applications. The position requires you to be proactive in identifying system performance issues and collaborating with cross-functional teams to resolve them.

Key Responsibilities of a Software Support Engineer – L2

1. Technical Support: Provide L2 technical support for PSW systems, diagnosing and resolving advanced issues.

2. Incident Management: Respond to incidents, troubleshoot, and resolve complex software, database, and application-related issues.

3. Collaboration: Work closely with development teams to identify, analyze, and resolve system bugs and software enhancements.

4. System Monitoring: Monitor system performance, identify bottlenecks, and take action to ensure the system runs smoothly.

5. Documentation: Document troubleshooting steps, solutions for recurring issues, and maintain knowledge of common incidents.

6. Incident Alerts: Respond to incident alerts and support calls, ensuring quick resolution to prevent system downtime.

7. System Upgrades: Assist in system upgrades, patches, and configuration changes to improve performance.

8. Service-Level Agreements (SLAs): Ensure that incidents are resolved within the defined SLAs and contribute to maintaining a high level of customer satisfaction.

Why Join PSW?

Working as a Software Support Engineer – L2 at Pakistan Single Window offers several career benefits:

1. Career Growth: PSW offers opportunities for professional development, helping you expand your technical expertise.

2. Challenging Work: You will be working on cutting-edge technology, solving complex problems, and improving a critical platform for Pakistan’s trade and customs.

3. Collaborative Environment: PSW fosters teamwork and collaboration across different departments, enabling you to work with talented professionals from various fields.

4. Impactful Role: Your work will directly affect the performance and reliability of systems used by businesses and government agencies, helping streamline Pakistan’s trade processes.

Qualifications and Experience Required

To be eligible for the Software Support Engineer – L2 position, candidates must meet the following criteria:

1. Education: A Bachelor’s degree in Computer Science, Information Technology, or a related field.

2. Experience: At least 2-4 years of experience in software support or technical support roles, with at least 1 year in L2 support.

3. Skills:
– Proficient in troubleshooting software, database, and application issues.
– Strong understanding of SQL databases and APIs.
– Experience with monitoring tools such as Seq logs and Splunk.
– Strong communication skills and a customer-focused approach to problem-solving.
– Ability to multitask and handle high-pressure situations effectively.

How Can You Play a Role in the PSW IT Department?

As a Software Support Engineer, you will be a crucial part of the IT department at PSW. Your work will ensure the smooth operation of the platform, supporting businesses and government entities in their trade operations. By providing timely and effective solutions to technical problems, you will contribute to the overall success of PSW and the digital transformation of Pakistan’s trade systems.

How to Apply

To apply for the Software Support Engineer – L2 position, visit Growthify.Pk. Here you will find more details about the application process and how to submit your application.

For further details or to apply, visit Growthify.Pk today.