Software Support Engineer – L2 at Pakistan Single Window (PSW)
Job Description
Pakistan Single Window (PSW) is a government-backed initiative that simplifies and streamlines cross-border trade processes in Pakistan.
As part of their ongoing efforts to enhance operational efficiency, PSW is hiring a Software Support Engineer – L2 to join their technical team. This article explores the key details of the job role, its responsibilities, and how it fits into the broader IT support landscape at PSW.
Key Job Details
Job Title: Software Support Engineer – L2
Company: Pakistan Single Window (PSW)
Industry: Information Technology (IT)
Vacancies: 1
Experience: 2-4 years in software support, with at least 1 year in L2 support
Qualification: Bachelor’s degree in Computer Science, Information Technology, or a related field
Pay Scale / Grade: G-1 (Details not mentioned)
Age Limit: 45 years as of the application deadline
Deadline for Application: January 18, 2025
For those interested in applying, you can Apply at Growthify.Pk.
What Does a Software Support Engineer – L2 Do?
The Software Support Engineer – L2 plays a crucial role in maintaining the functionality of PSW systems by providing Level 2 (L2) technical support.
This involves addressing escalated issues from Level 1 (L1) support or other operational governance areas (OGA). Here’s a breakdown of the job responsibilities:
1. Technical Troubleshooting
As an L2 support engineer, your primary role is to diagnose and resolve advanced software, database, and application-related issues. You’ll be responsible for troubleshooting complex incidents and ensuring minimal disruption to business operations.
2. Collaboration with Development Teams
You will collaborate with developers and product owners (PO) to identify, analyze, and resolve system bugs. This teamwork is essential for continuous product enhancement and ensuring the smooth operation of PSW systems.
3. System Monitoring
Regular monitoring of system performance will be required to identify potential bottlenecks. You will take proactive measures to ensure system uptime and reliability, contributing to a seamless experience for users.
4. Incident Management and Support
Responding quickly to incident alerts and support calls is critical in this role. You will be involved in managing and resolving high-priority incidents, ensuring they are addressed within the designated service-level agreements (SLAs).
5. Knowledge Sharing
Documenting troubleshooting steps and solutions for recurring issues is part of your responsibility. This ensures that L1 support teams can resolve common issues quickly in the future, improving efficiency.
6. Continuous Learning
The job encourages expanding your expertise by working on “learning tickets.” This allows you to stay updated on the latest technologies and improve your problem-solving skills.
7. Post-Incident Reviews
After resolving incidents, you will participate in reviews to analyze root causes and suggest improvements to prevent future occurrences, contributing to continuous process enhancement.
Why Join Pakistan Single Window?
PSW offers a unique opportunity for IT professionals to contribute to a government initiative that supports Pakistan’s trade processes. Joining PSW as a Software Support Engineer – L2 provides:
1. Career Growth
Gain exposure to large-scale, complex systems and enhance your technical skill set in a growing sector.
2. Impactful Role
Play an essential part in the reliability and performance of systems that affect Pakistan’s global trade.
3. Collaborative Environment
Work alongside experienced professionals and development teams to solve critical issues.
How Can You Contribute to PSW?
As a Software Support Engineer – L2, you will be at the forefront of ensuring PSW’s IT systems run smoothly. Your role will directly impact the user experience, system reliability, and overall success of the PSW initiative.
With your expertise in software troubleshooting, database management, and incident resolution, you will play a key part in maintaining PSW’s reputation for reliability.
For interested candidates, Apply at Growthify.Pk before the application deadline of January 18, 2025.
