Software Support Engineer – L2 at Pakistan Single Window (PSW)

Job Description

Pakistan Single Window (PSW) is a public-sector initiative aimed at streamlining trade processes in Pakistan through digital transformation.

The organization is currently hiring for the position of Software Support Engineer – L2 within its IT Support department. This is a great opportunity for professionals with experience in software and technical support who want to contribute to Pakistan’s growing IT sector.

This article will provide a detailed overview of the job role, qualifications, and what potential applicants can expect when working in this role.

Job Overview

As a Software Support Engineer – L2 at PSW, you’ll be a part of the team responsible for supporting enterprise-level software.

This role requires an in-depth understanding of troubleshooting software and databases to resolve technical issues, making it suitable for those with experience in technical or software support.

Job Details

Here are the main details for this Software Support Engineer position.

Position Type:

Full-time, Regular

Location and Quota:

Open to all genders

Age Limit:

Up to 45 years old

Experience Required:

• 2-4 years of experience in software support or technical support roles
• At least 1 year in L2 support

Qualification Required:

Bachelor’s degree in Computer Science, Information Technology, or a related field

Skills Required:

• Strong communication skills with the ability to handle multiple tasks effectively
• Excellent problem-solving skills with a customer-focused approach
• Proficiency in databases (particularly SQL)
• Knowledge of APIs and log analysis tools like Seq or Splunk
• Ability to work within service-level agreements (SLAs)
• Familiarity with ticketing systems, incident management, and monitoring tools

How to Apply:

To apply for this position, please visit Growthify.Pk.

Key Responsibilities of a Software Support Engineer – L2

In this role, you will handle escalated technical issues from the Level 1 support team, providing in-depth troubleshooting and resolution. As a Software Support Engineer, you will:

• Troubleshoot software and application issues to maintain smooth operations for end-users.
• Support and manage databases by resolving SQL-related problems.
• Work with APIs and analyze logs to detect potential issues or failures in the system.
• Collaborate with cross-functional teams to resolve technical issues.
• Manage incident tickets through a ticketing system to ensure timely responses and solutions.

This position plays a vital role in maintaining the high standards of software support required by enterprise-level users and contributes to the overall success of the IT department at PSW.

Why Join Pakistan Single Window (PSW)?

Working at PSW means being part of a government-backed initiative dedicated to modernizing and streamlining trade processes.

For IT professionals, this presents an exciting chance to work on large-scale projects with real impact. PSW provides an environment focused on innovation and development, making it ideal for professionals who want to grow their careers in IT.

How You Can Make an Impact as a Software Support Engineer

As a Software Support Engineer, you’ll help PSW achieve its mission by ensuring that software platforms function smoothly.

With your troubleshooting expertise, you’ll play a key role in minimizing downtime and addressing critical technical issues. This not only benefits the organization but also ensures a better experience for users and stakeholders.

Application Deadline

Applications are open until November 13, 2024. To apply for this opportunity, please visit Growthify.Pk.

This role is an excellent fit for those with a technical background in software support and a strong customer-focused mindset.

By joining PSW, you can be part of an organization making strides in digital transformation within Pakistan’s IT sector. Apply today to be part of this impactful initiative!