Technical Support Engineer at Colaraz

Engineering, Private Sector
Lahore

Talent Bridge Pakistan

Permanent
Application deadline closed.

Job Description

Colaraz is seeking a Technical Support Engineer to join their team in Lahore, Punjab. This full-time, on-site position provides an exciting opportunity for entry-level professionals who are passionate about technology and helping customers.

As a Technical Support Engineer, you’ll be directly involved in assisting clients with product setup, troubleshooting, and providing technical support to enhance the customer experience.

Job Summary

The Technical Support Engineer will be responsible for ensuring clients have a seamless experience with the company’s product. This includes product setup, troubleshooting, answering technical queries, and collaborating with the internal technology team to resolve issues.

The role will provide a chance to gain hands-on experience with cutting-edge technologies and a dynamic working environment.

Job Details

Job Title: Technical Support Engineer

Company: Colaraz

Category: Technical Support

Industry: Likely Technology/Software Development

Department: Technical Support

Type: Full-time

Internship / Contract Duration: Not specified

No. of Vacancies: Not specified

Gender: Not specified

Age Limit: Not specified

Domicile / Quota: Not specified

Job Apply Type: Easy Apply (via LinkedIn, implied)

Job Apply Email: Not directly provided; applications are likely through LinkedIn

Pay Scale / Grade: Competitive compensation and benefits

Shift Time: Not specified

Experience: 0 to 1.5 years

Experience Details: Experience in technical support or related roles, assisting with product setup, troubleshooting issues, and responding to customer queries

Career Level: Entry-Level / Associate

Qualification: Bachelor’s degree in Computer Science, IT, or a related field

Subject: Computer Science, IT

Key Responsibilities

  • Assist clients with product setup: Help clients configure the product on their systems to ensure smooth integration.
  • Troubleshoot and resolve issues: Diagnose and resolve technical issues related to the product, ensuring minimal disruption to clients.
  • Client queries: Respond to client queries via email, chat, or phone, providing quick and accurate solutions.
  • Write and execute queries: Write database queries (SQL, MySQL, PostgreSQL) to fetch and analyze data for troubleshooting.
  • Documentation: Document common technical issues, solutions, and best practices to improve the support process.
  • Collaborate with technology team: Escalate complex issues to the internal tech team and provide detailed information for quick resolutions.
  • Provide training: Offer training to clients on the product’s features and functionality.
  • Continuous learning: Stay updated on product changes and improvements to provide accurate and effective support.

Required Skills and Qualifications

  • Educational Background: A Bachelor’s degree in Computer Science, IT, or a related field is required.
  • Experience: 0 to 1.5 years of experience in technical support or a related role.
  • Database Knowledge: Basic knowledge of SQL, MySQL, PostgreSQL, and ability to write queries.
  • Problem-Solving: Strong problem-solving and analytical skills to identify and fix technical issues efficiently.
  • Communication Skills: Excellent verbal and written communication skills for effective client interactions.
  • Documentation: Ability to document technical issues and solutions clearly and concisely.
  • Collaboration: Ability to work well with the technology team to escalate and resolve complex issues.
  • Ticketing Systems: Familiarity with ticketing systems and support tools is a plus.

Why Join Colaraz?

At Colaraz, you’ll have the opportunity to work in a dynamic, growth-driven environment that focuses on providing exceptional support to customers. This position offers a hands-on learning experience with the latest technologies, while also providing career development and training opportunities.

1. Career Development

Colaraz believes in fostering career growth, and this position will help you build the skills necessary to progress in the technology and customer support field. You will receive continuous training to stay updated on product changes and improvements.

2. Competitive Compensation

Colaraz offers a competitive pay scale along with additional benefits, making it an attractive place for both personal and professional growth.

3. Exciting Work Environment

By joining Colaraz, you’ll become part of a vibrant and forward-thinking team that thrives in a dynamic and challenging environment. The experience you gain here will open doors to new opportunities in the tech and customer support industry.

How to Apply

If you are passionate about providing exceptional technical support and solving complex challenges, apply for the Technical Support Engineer position today.

Interested candidates can Apply at Growthify.Pk.

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