Zonal Head Branch Banking Operations – Central at The Bank of Punjab (BOP)

Job Description

If you are an experienced professional looking for a dynamic role, this opportunity is tailored for you.

This position, Zonal Head Branch Banking Operations – Central, is part of the Operations Group (Branch Banking Operations) and offers a chance to work in a forward-looking organization committed to excellence.

Why Join The Bank of Punjab?

The Bank of Punjab values its employees and provides them with a competitive, performance-driven environment. Here’s why you should consider this role:

1. Work in a rapidly growing organization.

2. Be part of a professional team that values innovation and customer service.

3. Benefit from market-based competitive remuneration.

4. Opportunity to enhance your skills and grow your career in a dynamic and supportive workplace.

Key Responsibilities of the Role

As the Zonal Head Branch Banking Operations – Central, you will oversee branch operations, ensure compliance with policies, and drive customer service excellence. Below are the major responsibilities:

Branch Operations Management

1. Ensure adherence to SBP policies and the bank’s internal processes.

2. Optimize branch operations for efficiency and compliance.

3. Monitor branch general ledgers (GLs) and oversee currency management strategies.

4. Support regional operations managers (ROMs) with tools and reports.

Customer Service Excellence

1. Enhance customer service through continuous improvement.

2. Monitor ATM performance to ensure customer satisfaction.

Staff Development and Planning

1. Plan for staff succession and improve staff capabilities.

2. Conduct performance appraisals to encourage consistent service delivery.

Risk Management and Compliance

1. Investigate and mitigate fraud to maintain a strong control environment.

2. Draft, review, and negotiate contracts with service providers, ensuring regulatory compliance.

Eligibility Criteria

To qualify for this position, candidates must meet the following requirements:

Educational Qualifications

1. Minimum Bachelor’s degree or equivalent from an HEC-recognized local or foreign university.

Experience

1. Minimum 8 years of banking experience, preferably 6 years in a similar role.

Age Limit

1. Up to 55 years as of February 8, 2025.

Job Details at a Glance

Position Overview

Job Title: Zonal Head Branch Banking Operations – Central

Company: The Bank of Punjab (BOP)

Industry: Banking/Financial Services

Department: Operations Group (Branch Banking Operations)

Job Type: Full-Time/Permanent

Location: Lahore, Pakistan

Shift: First Shift (Day)

Vacancies: 1

Skills Required

1. Strong knowledge of SBP policies.

2. Expertise in branch operations optimization.

3. Documentation of SLAs and contracts.

4. Planning for staff succession and customer service excellence.

How to Apply

If you meet the eligibility criteria and are ready to take on this challenging yet rewarding role, apply now at Growthify.Pk. Applications will be accepted until February 8, 2025.

Conclusion

This position offers an excellent opportunity to grow your career in one of Pakistan’s leading banks. With a strong focus on operations, compliance, and customer satisfaction, the role of Zonal Head Branch Banking Operations is pivotal for driving success and innovation at The Bank of Punjab.
If you are a dedicated professional ready to make a difference, don’t miss this chance to join a prestigious organization.

Apply today and embark on a fulfilling career journey!